At Jiffy.com, we’re America’s go-to destination for the crafting processes. We empower crafters, small business owners, and hobbyists to turn their creative visions into reality with high-quality apparel, versatile transfer options, and custom shirts. Whether you’re designing personalized creations or launching a business, we make the process fast, seamless, and fun. Join us as we deliver top-notch customer experiences and inspire a community of passionate makers!
As a Technical Support Specialist, you’ll be at the heart of our mission, ensuring our customers enjoy a smooth and exceptional journey. You’ll help crafters, entrepreneurs, and creators overcome challenges, answer their questions, and succeed with their projects. From troubleshooting orders to assisting with print-ready artwork inquiries, your problem-solving skills and customer-first mindset will leave a lasting impact. You’ll also play a crucial role in identifying and resolving technical issues and have a voice in shaping improvements to enhance the customer experience.
This hybrid role offers a mix of in-office collaboration and remote flexibility (3 days in office). Training is conducted in-office to set you up for success, build connections, and immerse you in the Jiffy culture.
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Why Join Jiffy?
At Jiffy.com, we don’t just solve problems—we redefine how customer service is delivered. If you're passionate about customer experience, automation, and innovation, we’d love to hear from you!
Jiffy is the leading platform for crafters to run their businesses with the mission of removing friction so crafters can focus on what they love…creating! We began over a decade ago, with a simple mission: use technology to combine an unparalleled level of customer service with the fastest delivery in the blank apparel industry. Over the years, Jiffy has evolved to provide digital infrastructure, automation, and services that help crafters along their physical and digital value chain.
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Understand the required skills and qualifications, anticipate the questions you may be asked, and study well-prepared answers using our sample responses.
Technical Support Specialist Q&A's