Ready for an exciting career with a technology firm that is working on cutting-edge products? Then come join the Irth Land Management team and be part of a software-product organization that has a cool work culture, great work atmosphere and amazing growth potential. Irth Land Management is currently seeking a Technical Support Specialist to join our team.
The successful candidate will be a strong team player who is able to handle multiple projects at once. He or she will be skilled at problem solving with technology. Irth Land Management focuses on providing innovative software solutions for managing land rights and infrastructure assets.
Irth Land Management was founded on a simple notion: Deliver innovative technology solutions while forming lasting relationships with our clients.
The Technical Support Specialist is an important resource for our company – supporting our clients and ensuring their satisfaction is the number one responsibility. The perfect candidate for this position would be detail oriented, outgoing and have an interest in problem solving.
Requirements
a) Confirm each ticket has standard information needed to replicate the issue
b) Respond as needed to receive correct information (via written English) in ticketing tool(s)
c) Reproduce the issue in lower (test) environment and document exact steps to duplicate
d) Enter Work item ticket (Azure DevOps) for development team
e) Update Freshdesk Ticket accordingly
f) Help create and maintain Daily report to review with Product Support Specialist on activity for the day.
Bachelor’s degree in communications, business, computer science or related degree preferred but not required.
Benefits
Above our heads and below our feet is a spiderweb of cables, pipelines, electric lines, sewer systems, telecommunications networks and more. From the assets themselves to the people that manage and maintain them, everything and everyone must work together seamlessly to ensure reliability, resiliency, safety and ongoing compliance with local and federal mandates. For decades, Irth Solutions has worked with global leaders such as Shell, ExxonMobil, T-Mobile, Verizon and more to provide industry-leading technology to help enhance the reliability and resiliency of their critical network infrastructure. We know our work is mission-critical and we are committed to our goal of responding to customer needs and continuing to innovate to deliver impactful solutions for the future. But we can’t do it alone. We need dedicated, hard-working professionals that foster a collaborative, fun and supportive environment that ensures respect and a safe place to allow ideas to flourish. At our core, we value transparency, honesty and integrity. Our team thrives on diversity and those who take responsibility, ownership and make a commitment to teamwork.At Irth Solutions, teamwork means supporting one another’s goals and celebrating collective victories. Individually, we can get our jobs done — but together, we can all achieve bold visions. Are you interested in joining Irth Solutions? Start by applying below.Irth Solutions is an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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