Technical Support Specialist Intern

Are you passionate about sharpening your technical skills? Do you have a knack for problem-solving?  Do you enjoy working with software to create impactful solutions for end-users? Are you looking to make a splash as part of a small but growing team? If you answered “Yes'' to all those questions, then we’re looking for you!

The Technical Support Specialist Intern is a part of the Customer Success team, otherwise known as FMX’s secret weapon. We stand out in the industry due to our world-class Customer Success, which has earned us a 98% customer satisfaction rating! A Technical Support Specialist Intern demonstrates excellent communication skills, strong technical aptitude, and high attention to detail. You’ll be the go-to person for enabling customer integrations for an upcoming project. You’ll be expected to take initiative, meet project deadlines, and provide timely responses to customer inquiries. You'll be working in a fast-paced, high-energy, and collaborative environment, where you'll be expected to show up every day and impact the strategy and culture of the company in a positive way. 

Responsibilities:

As the Technical Support Specialist Intern, you will:

• Configure integrations via 3rd party software
• Manage projects end to end
• Manage customer communication about projects
• Keep management informed of progress

Requirements

Preferred Experience & Qualities:

What are we looking for in this role?

• Tech-savvy and motivated to learn a new product quickly
• Basic understanding of Prismatic, Azure Table Storage, or similar platform
• Moderate knowledge of REST APIs
• Provide exceptional customer service for integration troubleshooting issues
• Adhere to SLAs set for the project
• Maintain a high level of customer satisfaction through professional and courteous service
• Work closely with the Manager, Support Services to adhere to project goals and timeline
• Work cross-functionally across Customer Success Support and Retention teams, as well as with the Engineering team
• Able to work up to 20 hours/week
• Can start immediately and be available through August 1

Benefits

Life at FMX:

• You’ll make a big impact: You’ll have significant influence over the direction of our product and the future of our company.
• Flexible Schedule: We offer a flexible schedule to help you manage personal appointments, such as doctor or dentist visits, as long as you're meeting performance expectations and project timelines.
• You can wear jeans and tees: Feel free to keep it casual, we do.  
• You’ll enjoy a collaborative culture and a close-knit team: We're a team of hard-working, high-fiving, friendly folks. We take collaboration, transparency, continuous improvement, and work/life balance seriously. 

Compensation:

• The hourly wage for this position is expected to be $15-$20/hr. 

Company:

 FMX is founded and headquartered in Columbus, Ohio and develops a cloud-based, software-as-a-service facility maintenance and management product. FMX serves education, property management, manufacturing, and other markets and is one of the fastest-growing companies in its space. Check us out at: https://www.gofmx.com/

Note: All other company requirements are documented in the FMX Teammate Handbook. FMX is an equal opportunity employer and a drug-free workplace.