Provide exceptional service and customer support as the first point of contact for IT help, tackling various technical issues and ensuring smooth operations.
Farfetch is a leading global marketplace for the luxury fashion industry. The Farfetch Marketplace connects customers in over 190 countries and territories with items from more than 50 countries and over 1,400 of the world’s best brands, boutiques, and department stores, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a global marketplace.
TECHNOLOGY
We're on a mission to build end-to-end products and technology that powers the an incredible e-commerce experience for luxury customers everywhere, understanding the motivations and needs of our customers and partners, to designing and testing hypotheses, to creating industry-leading experiences for luxury customers.
GUIMARÃES
Our Guimarães office is located in this beautiful and historic city, often described as the ‘birthplace of Portugal’. This is where our creative operations team is based, in a custom-built office and studio facility with a games room, music area and unbeatable chill-out zone.
THE ROLE
Providing service and customer support. Managing all on-site installation, repair, maintenance, and test tasks. Diagnosing errors or technical problems and determining proper solutions.
WHAT YOU'LL DO
You will be the first point of contact for users who call our IT Support
Provide the highest level of customer service
Track all issues in our task system
Troubleshooting end-user issues on various software applications, hardware, network, and telecommunications systems and provide basic workstation support
Contact vendors (Printers, Telecom providers)
Configure and maintain basic server settings
Escalate to 3rd level support on unfamiliar server-related problems
Maintain our office structure.
WHO YOU ARE
Minimum of 2 years IT support experience
Must have the ability to handle multiple tasks and priorities
Must be detail-oriented
Experienced with network domains, DNS, DHCP, File Server
Practical awareness of workstation maintenance
You know how to manage Windows services, Deploy software, Drivers installation, Active Directory (such as manage groups, users and computers)
Security information and know how to install and troubleshooting anti-virus, firewall and user behavior issues
You know how to analyze infrastructure repairs that our office needs and request our providers when needed
Must have strong interpersonal communication and team-based skills
You can negotiate deadlines and the best way to get your job done with your clients, always keeping your SLA in mind
Being a self-starter as well as a problem-solver
Can speak and understand english.
REWARDS & BENEFITS
Health insurance for the whole family, flexible working environment and well-being support and tools
Extra days off, sabbatical program and days for you to give back for the community or taking care of you
Training opportunities and free access to Udemy
Flexible benefits program
EQUAL OPPORTUNITIES STATEMENT
Farfetch is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law.
SCAM DISCLAIMER
It has come to our attention that there may be fraudulent activities involving individuals or organizations falsely claiming to represent Farfetch in order to attract candidates to a SCAM. Please be aware that Farfetch does not conduct recruitment processes through messaging apps or any unofficial communication channels, other than our official careers website. Additionally, Farfetch will never ask candidates for any form of payment during the recruitment process.
