Safetica, a global leader in Intelligent Data Security, protecting companies worldwide against data leaks and internal threats, is looking for a Technical Support Specialist to join our growing Customer Support Teams:
We are hiring for positions in:
Europe – Brno, Czech Republic.
Our global customers and partners depend on our product to protect sensitive data wherever it’s used. Occasionally, they need expert guidance to ensure their experience remains seamless and enjoyable - and that’s where we step in!
If you’re seeking a role where your growth matches the rapid pace of company’s expansion, join a dynamic Customer Support team in Brno. You’ll collaborate closely with our Customer Support team in Colombia ensuring seamless global cooperation.
With opportunities for growth, you can specialize in areas such as project implementation, customer success management, troubleshooting and more.
We have an amazing office in Brno, and we’d love for you to be there! Being present helps you connect and collaborate with your colleagues in person, which is something we value.
Solve products issues and requests raised by customers and partners.
Deploy, manage, and analyze Safetica’s solution to enhance product adoption, customer satisfaction, and meet customer needs.
Provide training and share technical knowledge with customers and partners.
Collaborate with internal departments like Product Management, Marketing, and Sales to ensure the product aligns with business needs.
Implement AI in our e-learning and Knowledge Base platform, with a focus on automation and improving the support journey.
Understand the required skills and qualifications, anticipate the questions you may be asked, and study well-prepared answers using our sample responses.
Technical Support Specialist Q&A's