Technical Support Specialist (Dutch/German)

Want to be an integral part of VanMoof’s exciting new chapter? We re-engineered how we ride, and as our new Technical Support Specialist, you’ll play a big role in helping define our future and experience for our riders. You’ll join our Service Operations Team to help us deliver the very best products and rider experiences in the industry. As our Technical Support Specialist, you'll be the vital link connecting our retail & service partners. 

We are looking for a technical individual with fluency in English and either Dutch or German to join our internal technical support team. In this role, you will provide assistance to our Retail and Service partners to resolve technical issues and ensure customer satisfaction.

If you possess strong technical skills and are interested in learning more about VanMoof and our innovative e-bike technology, we encourage you to apply today!

What you’ll do

• Help our partners (via phone or email) with anything technical. 
• Support with calls, chat, email, and/or other communication from partners with inquiries regarding technical bike issues, connectivity, and other concerns.
• Assist with day to day operations.
• Understand our bikes and gain knowledge on all our processes, procedures and tools.
• Support in workshops on understanding any warranty related issues.
• Guide partners through diagnostic and troubleshooting processes.
• Collaborate with colleagues to research and resolve problems and explain errors and/or recommend solution.
  

What you'll bring

• Tech savviness and curiosity for e-bikes.
• Fluency in English & either Dutch and/or German. French is a plus. 
• Excellent verbal and written communication skills.
• Excellent interpersonal and B2B service skills.
• Professional and pleasant phone ethics with a high level of empathy.
• Ability to explain technical issues to technical and nontechnical partners (workshop & retails). 
• Strong analytical and problem-solving skills.

What you'll get

• 26 paid holidays for you to unwind.
• Your birthday off!
• Additional paid leaves for special occasions, e.g. marriage/bereavement, maternity/paternity, and moving houses, etc.
• All the tools/equipment you'll need to do the best job possible.
• Working from home allowance of €2,45/day (maximum five days per week).
• Commuting reimbursement is applicable.
• Bi-weekly catered lunch twice a month at the office.
• Pension plan.
• Unlimited free consultations for mental well-being with Open Up.
• All the snacks, coffee/tea you can handle and monthly team events.
• Hybrid working environment.

About us

We’re obsessed with cities. So are our bikes. Truly city-proof, they shrink long commutes, scare off bike thieves, and amplify your pedal power while making city journeys a pleasure. 

We became the definitive city e-bike and, although we went through some issues in 2023, we’ve got new owners and a renewed focus. We’re re-engineering how we ride and we’re excited about the future. Join us and be part of our next chapter.

Job descriptions are difficult to interpret. We understand you might not tick all the above boxes. The truth is, we don't either. If you feel excitement about our upcoming challenges, we encourage you to apply now!