TECHNICAL SUPPORT SPECIALIST - LATAM

Are you looking to join a Global Tech leader?

Then we have an exciting opportunity for you in Mexico!

About us

Broadsign is a growing software company with a mission to make buying, selling, and delivering out-of-home media easier than ever. Our software is operated by some of the most successful out-of-home businesses and powers impactful, compelling campaigns worldwide. Come light up the world as a Support Specialist in Mexico!

About the role :

As a member of our Services team, your primary focus will be providing technical assistance to our customers in LATAM and, when needed, driving knowledge to them via training and demos.

Your passion for delivering outstanding customer service will drive you to find workarounds for any issues or bugs our customers report.
Your curiosity and determination will lead you to attempt to reproduce customer issues in different environments, including different operating systems (Linux or Windows) or even different versions of Broadsign products.

You will also :

• Answer detailed questions about the product
• Tracking and resolving customer issues in the case management system

What you need to perform in this job:

• Excellent communication skills in English and Spanish
• Experience in customer service/application support with external clients (you get excited by the idea of resolving a customer’s issue)
• Experience with Databases/ SQL (able to perform simple queries etc)
• Strong organizational skills/problem-solving skills; you can manage multiple tasks and perform well under pressure
• A degree in computer science (or something similar!)
• Additionally, if you have any experience with debugging tools, programming skills (able to read code ?), and/or scripting languages (Batch, shell..), you’re definitely someone we want to talk to!!

But, more importantly, you’re the kind of person who:

• Enjoys challenging themselves and constantly learning about new tech
• Likes to have your ideas heard and contributions recognized
• Wants access to continuous learning and career development by attending sponsored conferences & seminars with your peers
• Wants a dynamic work environment with plenty of opportunities to evolve and stay challenged
• Experience working with Windows and Linux operating systems
• A good understanding of computers, networking, and display technologies

What we bring to the table :

• • A fun and dynamic work environment with plenty of opportunities to evolve and stay challenged
  • Competitive vacation time and sick days
  • Wellness: Health and Wellness fund to support your mental and physical health and office-related expenses 
  • Parental leave top-off
  • 2 volunteer days per year
  • Training & development opportunities: Yearly budget to support your professional growth through training and development
  • Additional benefits available