Technical Support Specialist / After Sales Specialist / Trainer / Team Leader

At CoreX, we partner with innovative European technology companies that are shaping the future of smart living and energy efficiency. 

We are currently building a technical support team for a fast-growing European leader in smart home climate control and energy management solutions. Their products help households optimize heating and cooling systems, reduce energy consumption, and actively contribute to a more sustainable future. 

As this team continues to grow, we are hiring across multiple levels, from Technical Support and After Sales Specialists to experienced Team Leaders and Trainers. 

If you combine technical understanding of smart home solutions with a strong customer mindset, this is your opportunity to contribute to meaningful innovation in the smart energy space.  

What You’ll Be Doing

You will be part of an international technical support structure that ensures customers and professional installers receive expert guidance across a portfolio of smart climate and HVAC-integrated solutions. Together, we will be shaping and creating a path customers enjoy taking. 

Depending on your experience level, your responsibilities may include frontline consulting ,troubleshooting and escalation follow-up via email and chat, installer guidance via phone, team leadership, performance coaching, or knowledge development. 

What Makes You A Fantastic Fit

• Fluency in English (additional European languages such as Italian, Spanish, Dutch, or German are a strong advantage) 

• Strong communication skills and customer-first mindset 

• Technical understanding of HVAC systems and/or smart home technologies 

• Ability to work independently and take ownership 

• Proactive mindset and outside-the-box approach to problem-solving  

• High attention to detail  

• Excellent organizational skills and the ability to manage multiple priorities effectively 

• Experience with smart home solutions or consumer tech support. 

For After Sales profiles:

• Experience in After Sales and Customer Account field

For senior profiles: 

• Proven experience leading support teams or training programs 

• KPI management and performance optimization experience 

• Strong coaching and stakeholder management skills, or 

• Previous content management experience on a similar project. 

What You Can Expect

• An employer that cares about your work experience

• A stable and competitive income

• An option to work from the comfort of home anywhere in Bosnia and Herzegovina, Croatia, Hungary, Montenegro, North Macedonia, Serbia or Slovenia 

• Additional vacation days based on performance

• An opportunity to grow and develop in your career

• MultiSport membership option

• A truly great team by your side with a transparent and open work culture.

Sounds good? We can't wait to meet you!