IT Service Desk Agent
Handling customer support calls and service requests
End-user support for computers, operating systems and applications, network connectivity, printers, and peripherals
Ticket management and documentation within the support system
Interaction and escalation with vendors and higher-level support teams
Reviewing and updating documented information
English: Advanced
Portuguese: Advanced
Location: Remote position; candidates may be based anywhere in Brazil
Work schedule: 7:00 a.m. to 7:00 p.m., alternating workdays (one day on, one day off), including weekends
GSB specializes in providing efficient technological and human talent solutions to institutions across the Americas, utilizing technology and statistical information to optimize and automate processes for better decision-making.
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Customer Service Q&A's