Technical Support & Product Specialist

We’re Doctify

Doctify is a global HealthTech leader on a mission to help 100 million patients by the end of 2025 make confident, informed decisions about their health. Backed by $30m+ in funding and operating across 5 countries, we’ve already supported over 50 million patients and we’re just getting started.

We’re building the world’s most trusted global healthcare platform, used by patients and providers to improve transparency, drive better choices, and shape the future of care.

About The Role 

As a Technical Support & Product Specialist you will play a crucial role in ensuring the smooth operation of our production systems. You will be responsible for troubleshooting and resolving technical issues, working closely with the product team, developers, and the non-technical support, and account management teams. 

Your knowledge in AWS, JavaScript, Node.js, PostgreSQL, and Python will be essential to diagnosing problems, implementing solutions, and maintaining the overall health of our applications. 

Note: The below is not an exhaustive list that must be fully met. We encourage candidates to apply that meet some or most of the below, and have natural communication skills along with a good technical understanding, plus the ability and willingness to learn more whilst growing within the company. 

You’ll Be Responsible For 

• Providing technical support for production systems, ensuring timely resolution of issues. 
• Effectively troubleshooting issues and narrowing down the problem e.g.: 

User error/permission issue 

Front end or back end 

Data or infrastructure 

• Collaborating with product developers and the product team to understand application functionality and troubleshooting issues. 
• Working closely with the non-technical support team to provide clear communication and solutions to customer-reported problems. 
• Diagnosing and triaging problems related to AWS infrastructure (CloudFront, Beanstalk, Elastic Search, RDS), JavaScript code, Node.js applications, PostgreSQL databases, and Python scripts. 
• Proficiency with Google Chrome inspector and profiler. 
• Monitoring system performance and proactively identifying potential issues. 
• Implementing and documenting solutions to improve system reliability and performance. 
• Assisting in the development and maintenance of applications, and services. 
• Staying updated with the latest industry trends and technologies to provide innovative solutions. 

About You 

You will have - 

• A keen learner that understands our product offering, system architecture, and user experience quickly. 
• Experience in a technical support role, a similar position, or a strong desire to learn new skills. 
• Basic knowledge of AWS, including EC2, S3, RDS, Lambda, and other AWS services. 
• Basic JavaScript and Node.js knowledge, being able to write and read the code. 
• Experience with PostgreSQL or similar RDS databases. 
• Basic knowledge of Python for scripting and automating tasks. 
• Excellent problem-solving skills and the ability to diagnose and resolve complex technical issues. 
• Strong communication skills, with the ability to explain technical concepts to non-technical team members. 
• The ability to manage your own time and priorities to ensure critical issues are resolved quickly and keep them informed. 
• The ability to work effectively in a collaborative, distributed, remote team environment. 
• Detail-orientated with a strong focus on quality and customer satisfaction. 

Preferred Qualifications

• Understanding of serverless architecture. 
• Familiarity with CI/CD pipelines and tools such as Jenkins or GitLab CI.
• Knowledge of monitoring and logging tools. 
• Experience with version control systems, preferably Git and/ or Gitlab. 

What We Offer 

At Doctify, we shape careers with purpose. Our benefits are designed to fuel your growth, flexibility, and wellbeing.

🌴 Time Off, Flexibility & Balance 

• 28 days annual leave (25 + 3 between Christmas and New Year), earning up to 30 days leave with tenure
• 2 weeks of remote work annually (within 3-hour time zone of HQ)
• Hybrid working model with flexible hours
• Enhanced Parental Leave
• 2 weeks Peternity Leave to welcome your newest furry family member
• Medicash health cash plan

⭐ Setting You Up for Success

• Competitive, benchmarked compensation
• Ongoing learning through expert-led sessions, leadership insights, and soft-skill development
• Clear internal mobility pathways to accelerate your career

💙 The Uniquely Doctify Experience 

• Daily team huddles to connect, share wins and spark ideas
• Regional Lunch Clubs & team socials powered by our Fun Police
• Quarterly Doctifier nominated Impact Awards
• Employee referral bonus: £700 (or local equivalent) per hire
  

🌍Our Commitment to DEIB

Diversity, equity, inclusion and belonging aren’t just values. They’re at the core of what makes us Uniquely Doctify. These principles shape how we work, how we build our teams, how we design our policies, and how we bring our mission to life.

As a global team, we know that diverse perspectives drive innovation and lead to better outcomes for patients, providers and each other. We’re committed to creating a fair, inclusive environment where everyone is heard, respected and empowered to thrive.

We want to ensure that everyone has an equitable and comfortable experience throughout our hiring process. If you require any adjustments, we’re happy to discuss how we can support you. You can contact us at [email protected].