Technical Support Manager, Japan and Korea

Provide the technical support to regional sales and nurture our quality, innovation, and marketing from the interaction with customers

• Provide technical support to Procelys customers by replying to technical requests, supporting customers with on-site visits, technical presentations, and offering instruction for the proper and optimized use of our products in relevant applications
• Analyze technical questions, performance issues and customer feedback to develop ideas nurturing product development, improvement of ou rexisting products and leading to advancement of our competitive positioning
• Ensure accurate and in-depth technical communications with internal and external customers, to include discussions about specifications or questionnaires that are required to meet market regulatory and performance standards
• Train and support Business Managers: help explaining applications relevant details, position Procelys products performance vs. competition as well as developing technical selling points
• Application troubleshooting: investigate products performance issues in cooperation with quality, industry, customers, and lab resources to provide recommendations
• Serve as the main technical point of contact between Procelys commercial and applications team, industrial and quality departments and serveas a leader for related inter-department projects
• Develop technical and scientific cooperation with academia/research institutes to investigate product performance in application vs. competition,solve customers’ issues.

Become the Region Technical reference in front of customers and industry leaders

• Clarify technical support expectations and deliverables in order to ensure best use of resources
• Support commercial development, align with BU regional strategy with resource and time allocation
• Follow up on the projects related to product development
• Build long-term relationship with R&D, Technical and Production Dept. at major customers and help launch and closely monitor (long-term)collaborations
• Ensure a Technical support for the regional Key Accounts interlocutors driving BU efforts to generate new business in coherence with BU strategy
• Be active in the regional Technical Managers and Labs network to contribute to increase the overall expertise through knowledge sharing and training

Follow and report about innovation launched across the industry and assess the technological landscape

• Keep yourself updated on the relevant scientific fields as well as on Biotechnology methods and techniques in general; identify opportunities for the BU
• Provide quarterly a Scientific and Technological landscape to the Management
• Identify and sample the labs, institutes or CRO's which are potential users of our products
• Scout the start-ups with future opportunities for our products
• Attend regional (technical) industry events to assess Biotech and Fermentation industry mega-trends
• Give lectures/talks to regional conventions and technical events to ensure BU recognition and contribution to the industry.

Education and/or Experience
Master’s degree in microbiology, Biochemical Engineering, Biotechnology, Biochemistry, or related field, plus a minimum of 5 years’ experience in R&D, Fermentation Manager or Application Development. Minimum of 3 years’ experience in Biotech, pharma, or Life sciences markets. Must have experience collaboration with QA, R&D, Ops, Sales and Marketing. Requires good scientific skills, particularly in mathematics and statistics.

Language Skills
Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups,
and/or boards of directors. Japanese Native, Bilingual English. Korean is a plus.

Mathematical Skills
Ability to apply statistic and modelling techniques such as frequency distribution, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory, and factor analysis.

Reasoning Ability
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

- Travel up to 50% within Japan and South Korea, and occasionally outside of the domestic region