Technical Support

TLDR

Provide technical support by troubleshooting and diagnosing platform-related issues while ensuring optimal operation and minimal downtime.

Provide technical support for platform-related issues, including troubleshooting, diagnosing, and resolving problems including account setup and configuration in a timely manner.
Monitor the performance and availability of platforms, systems, and applications to ensure optimal operation and minimal downtime.
Communicate with clients through a series of actions, either via phone, email, chat, or conference call, until they’ve solved a technical issue.
Properly escalate unresolved issues to appropriate internal teams (e.g. Software Engineers, DevOps Engineers).
Refer to internal database or external resources to provide accurate tech solutions.
Prioritize and manage several open issues at one time.
You will work on a 2-shift system.

Fresh graduates are welcome.
Basic understanding of computer systems, networks, and databases.
Strong problem-solving and communication skills.
Capable of providing step-by-step technical assistance, both written and verbal.
Familiarity with API testing tools (e.g., Postman), Monitoring tools (e.g., Grafana), Remote Desktop Applications and Helpdesk Platform (e.g., Freshdesk).
Basic understanding of SQL queries and JavaScript programming.

To apply directly, you can click the following link: https://katrecs.kata.ai/8d30978e-ae6f-4ac0-8313-2563be6a426d

We value a flexible working hour for our employees.

The most important is we provide a learning experience in Conversational AI Industry.