Technical Support Engineer

Who are Yapily

Why we exist, and where we’re headed:

Our Mission: Redefining how the world interacts with value.

Our Vision: A world without financial friction

Our Purpose: To empower everyone to access and move value

Yapily is on a mission to enable innovative companies to create better and fairer financial services for everyone, through the power of open banking.

In the fast-paced world of FinTech open banking, where innovation meets financial services, we are looking for a new Technical Support Engineer to support clients on our API-driven payment and data products.

We are connected to thousands of banks, across Europe and beyond, and provide real-time, secure access to financial data, enabling our customers to build the next generation of financial products and services. Your role will be to deliver exceptional technical customer support finding ways to uplevel and enhance our processes and tooling to deliver faster and better solutions to meet both our customer needs and our strategic goals. 

You will have a strong focus on business & customer needs, but also be technically minded, and have the ability to communicate effectively technical analysis findings. You will be working across our product portfolio allowing you to learn and become a recognized expert in our product offering. You will be flexible and eager to learn, embracing new challenges with enthusiasm and a readiness to engage to support our customers.

Join us in shaping the future of open banking, and making a real impact in the financial industry.

Learn more: https://www.yapily.com/company/about-us

Requirements

• Provide technical guidance to customers on our products.
• Liaising with customers and internal experts to ensure appropriate and timely action is taken, consistently driving towards solutions.
• Prioritize and manage multiple open issues in our helpdesk.
• Support major incidents as the communication lead
• Supporting customers of all sizes and industries to make the best use of our APIs.
• Support customers as they manage their accounts and bank integrations on our online portals. 
• Provision of clear step-by-step technical help, both written and verbal.
• Ensure Yapily’s SLA (Service Level Agreements) targets with customers are upheld, identifying ways to improve our service delivery.
• Advocate for our customer needs internally, driving resolution updates on key issues with clients, and providing feedback on new feature requests to product teams.
• Shift for this role: 15:00 - 00:00 (Midnight) Monday to Friday

Competencies required: 

• Methodological approach to problem-solving
• Technically agile - Can operate with pace
• Clear and empathetic communication skills
• Autonomous & Proactive 
• Initiative to tackle problems that are not only client-facing
• Enthusiasm for growing in a changing fast-paced industry
• Demonstrate a desire for continuous learning and professional development

Preferred experience:

• Familiarity with RESTful APIs and Postman collections
• Experience in a Fintech or SAAS B2B company

Benefits

• A competitive salary in a rapidly growing scale-up ( EUR €2,400 - €3,100 Gross per month)
• We also offer an additional holiday day after 1 years service, up to the value of 5 days over 5 years
• We’re serious about work/life balance and operate hybrid working, giving you the flexibility to work from
• home, working from our amazing office space in Vilinus or work abroad for up to 20 days per year ‘Nomad Working’
• Comprehensive Private Medical Insurance
• €200 annual Learning and Personal Development budget
• Employee Referral Scheme which offers €1,000 per employee referral
• We have a monthly social budget to support getting together over pizza.
• Dog friendly office

OUR VALUES

We obsess about quality

• Our customers have entrusted us with a critical function in a regulated industry…and we take that responsibility seriously. We always assume ownership and hold ourselves accountable.

We are curious

• Our innovation is powered by our collective growth mindset. We’re lifelong learners who challenge assumptions, experiment, and iterate.

We act with integrity

• We’re guided by our mission and earn and maintain trust by doing what’s right, even when it’s not easy.

We are do-ers

• We reject indifference and agility is our strength. 
• We’re motivated by challenges, and biassed towards action.

We problem-solve together

• We’re diverse people in diverse places, and know the best solutions are born out of collaboration. We win, lose, and learn…together.