Technical Support Engineer (Telematics)

Currently, Teltonika de Mexico is looking for an IoT Solutions Engineer Specialist to join our Mexico City office. In this position, you will belong to Teltonika Telematics Technical Support team.

 Teltonika’s telematics business unit develops and produces easy-to-use GPS tracking devices for effective fleet management in such spheres as logistics, agriculture, car sharing, construction, and more. Using the latest technologies, Teltonika sets new standards for the telematics industry.

In this role, you will:

• Work with various Teltonika Telematics manufactured GNSS tracking devices that embed technologies such as Bluetooth, CANbus, RS232/RS485 and 1-Wire;

• Propose different ways on how to incorporate our devices for various use cases;

• Be responsible for arranging technical tasks for custom development projects and coordinating solution release to clients;

• Troubleshoot, provide assistance, and consult clients via a dedicated ticketing system or online meetings/chats if they are needed;

• Communicate with global international corporations that provide car sharing, rental, fleet management solutions and various other companies from different vehicle telematics fields;

• Cooperate with RnD, quality assurance and project management teams to ensure the maintenance of the projects and that solutions reach the clients on time;

• Have an opportunity to go on business trips to visit clients and help them directly implement Teltonika devices into their business use-cases;

• Guide colleagues and customers by preparing wiki documentation or training.

• Flexible/Optional part/

• Test and perform quality assurance of the solution in the Americasregion.

Requirements

We believe that you:

• Telecommunications, electronics, informatics, engineering education or previous work experience in technical or engineering fields (can be a student);

• Understanding or basic knowledge of telecommunication technologies (2G, GPRS, 3G, 4G), CANbus, BLE (this will be considered as an advantage);

• Passion for providing help to others, caring, willing to grow and enrich your technological know-how;

• Ability to work in a team environment, whether consulting other team members or reaching out to others for assistance;

• Great communication skills, are capable of fluently speaking and writing in English (proficiency in other languages will be considered as an advantage);

• Analytical and creative thinking and mindset for problem-solving and troubleshooting;

• Knowledge or work experience working with ticketing-based platforms (Jira, GitLab, OpenProject, ServiceDesk) (this will be considered as an advantage);

• Experience in customer service (this will be considered as an advantage);

• Good time management skills (speed and quality is important for us);

• Flexible/Additional part must for regions;

• Good English and Spanish languageboth written and spoken skills;

Benefits

• Payroll: a competitive salary matching your skillset and experience in the market; local Contract, legal benefits;
• Workweek: Monday to Friday, 8 AM to 5 PM, weekends free;
• Office:  Lago Victoria 74 , piso 5 , Colonia Granada . C.P. 11520 CDMX. El edificio se llama Plaza Victoria.
• Training: onboarding from the HQ Technical Support division throughout your first 3 months in the organization by providing constant necessary materials, assigning progress-check up tests and giving you a continous feedback to unlock more of your potential.
• Worktype: on-site;
• Tools provided: Computer equipment plus accessories
• Career: opportunities to increase your seniority level in the role, or even become a Team Lead in the long-term;
• Holiday: 20 days of Paid Vacation annually;
• Team building office celebrations events-to get to know each other better out of works topics too.
• Caring and supportive team: we constantly seek our Employees to have better leadership while regularly sending our Managers to external sessions, conducting Annual Employee Engagement surveys; Other Management & HRD initiatives to helps our Employees overcome bottlenecks and challenge.

Salary:

We appreciate everyone's efforts and experiences, so we offer an attractive salary matching your skillset and field expertise. The salary for this position depends on your experience and expertise.

If you have questions, do not hesitate to contact our recruitment colleague Name Surname, email [email protected]