Technical Support Engineer | Telematics

Description

We are looking for a Technical Support Engineer to join our ambitious technical support team in Mexico City, Mexico. You will work with advanced telematics solutions and contribute to delivering high-quality technical support to global clients.

Teltonika’s telematics business unit develops and produces easy-to-use GPS tracking devices for effective fleet management in logistics, agriculture, car sharing, construction, and more. Using the latest technologies, Teltonika sets new standards for the telematics industry.

Teltonika provides an opportunity to grow your technical expertise, work with innovative IoT solutions, and collaborate with international clients in a dynamic environment.

In this role, you will:

·         Work with Teltonika Telematics GNSS tracking devices using technologies such as Bluetooth, CANbus, RS232/RS485, and 1-Wire.

·         Propose and implement solutions for integrating devices into different use cases.

·         Coordinate technical tasks for custom development projects and ensure timely delivery to clients.

·         Troubleshoot and assist clients via ticketing systems, online meetings, and chats.

·         Communicate with international companies in car sharing, rental, and fleet management sectors.

·         Collaborate with R&D, quality assurance, and project management teams.

·         Travel to client sites to support implementation when required.

·         Prepare technical documentation and provide training to colleagues and customers.

·         Test and perform quality assurance of solutions in the Americas región.

Requirements

What we expect of you:

·         Bachelor’s degree in Computer Science, Information Technology, Electronics, Mechanical Engineering, or related fields.

·         Advanced English proficiency, with strong written and verbal communication skills.

·         Basic knowledge of telecommunication technologies (2G, GPRS, 3G, 4G), CANbus, and BLE (considered an advantage).

·         Strong problem-solving and analytical thinking skills.

·         Passion for helping others and willingness to grow technically.

·         Ability to work effectively in a team environment.

·         Experience with ticketing systems (Jira, GitLab, OpenProject, ServiceDesk) is an advantage.

·         Customer service experience is an advantage.

Benefits

What we offer:

·         Competitive salary with uncapped commission based on your results.

·         Local contract with legal benefits

·         Monday to Friday work schedule (8:00 AM – 5:00 PM).

·         On-site work environment in Mexico City.

·         Comprehensive onboarding and continuous training during the first 3 months.

·         Career growth opportunities, including potential Team Lead roles.

·         Paid vacation starting from 12 days per year, increasing with tenure.

·         Christmas bonus.

·         Profit sharing (PTU).

·         Social security (IMSS).

·         Additional benefits such as savings fund and extra vacation days in December.

·         Day off on your birthday.

·         Team-building events and company celebrations.

·         Supportive and collaborative work culture.

Salary:

We appreciate everyone's efforts and experience, so we offer an attractive salary matching your skillset and field expertise, including a competitive base salary and uncapped commission. The final offer depends on your experience and qualifications.

If you have questions, do not hesitate to contact our recruitment colleague Alejandra Arana, email [email protected].

•••

Teltonika is a well-established, internationally operating group of companies with extensive experience in the design and production of high-quality Internet of Things devices. With a strong global presence and proven delivery capabilities, we continuously expand our portfolio, operations, and market reach, providing reliable, scalable, made-in-Europe solutions to customers worldwide.

We operate in the fields of telematics, networking, telemedicine, EV charging, and security solutions – and we are continuously expanding our teams to support further growth.