Technical Support Engineer - SMB (India)

About us:

Gigmo Solutions Pvt. Ltd is a fast-growing organization with global experience, having presence in several countries like America, Europe, Africa, and Asia. Expertise in Spanish, Portuguese, French, Italian, German, and global English. Gigmos aims to transform customer support domain by leveraging curated Gig workforce across the globe and using cutting edge AI technologies for increased support efficiency at reduced cost and enhanced flexibility. We are Microsoft Partner in providing technical support.

Website: https://Gigmos.com

LinkedIn: https://www.linkedin.com/company/14543064

NOTE : Application from Nigeria will not be entertained (We have a separate job posting for Nigeria folks).

Roles & Responsibilities

• Providing Microsoft 365 (Microsoft Exchange, Teams, SharePoint) support to business customers of a large global software house.
• Responsible for handling escalation calls and resolving tickets as per SLA.
• Taking ownership of customer issues reported and seeing problems through to resolution.
• Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues.
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Diagnose and troubleshoot technical issues.
• Prioritize and manage several open issues at one time.
  Desired Skills
• Experienced in Microsoft Process or Microsoft 365 domain.
• Must have excellent written and verbal communication skills. 
• Must have a laptop with Windows 10/11 and fast internet connection with minimum 50 Mbps.
• Excellent problem solving and analytical skills to provide step-by-step technical help, both written and verbal.