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Sidetrade

Technical Support Engineer

Sydney , Australia
full-time

AI overview

Help B2B customers succeed by solving their technical challenges as part of a dynamic support team in a rapidly growing AI company.

Sidetrade (Euronext Growth: ALBFR.PA) is an AI company redefining how enterprises secure and accelerate cash flow. At the core of its applications is Aimie, Sidetrade’s agentic AI, trained on more than $7.7 trillion in B2B transactions.

Sidetrade’s AI-Powered Order-to-Cash Platform transforms financial operations, helping leading enterprises increase revenue, protect profitability, and optimize working capital, positioned as a Gartner® Magic Quadrant™ Leader since 2022.

Powered by a proprietary Order-to-Cash Data Lake and domain expertise, Aimie continuously learns and operates autonomously across the Order-to-Cash. This co-worker drives agility, informs decision-making, and ensures reliable execution. Aimie enables finance, sales, and customer-facing teams to unlock working capital and strengthen resilience. Sidetrade supports businesses in 85 countries and employs 450 people across North America, Europe and Asia-Pacific.

For more information, visit us at www.sidetrade.com and follow us on LinkedIn at @Sidetrade.

We value passion over perfection—so if you’re eager to learn and bring the right energy, we want to hear from you. Be you. Grow with us. 

Curious about Sidetrade? Catch the Sidetrade Inside Out podcast. 

The role:

You will be working in our support team to really understand the challenges our customers face every day and how to solve and help them be successful. You need to be able to clearly guide them through a solution or explain our products and features to assist with any issues these customers may have.

You should apply if:

  • You have 1-3 years of experience in Technical or Application Support
  • Experience in client support: and client support tools knowledge is a plus
  • You possess an analytical mindset; problem solver with excellent troubleshooting skills
  • You have the ability to work in a shift pattern each week consisting of day 8am – 4pm, evening 4pm – 12am (based on Calgary time zone)
  • You are an outstanding communicator, articulate, fluid conversationalist
  • You have technical knowledge in SQL,Linux server, or Web App Support
  • You are a team Player, self-starter and very proactive
  • You are fluent in English

What you will be doing..

  • Provide technical and functional support to our customers
  • Provide innovative solutions for the customer’s functional and technical challenges
  • Resolve complex issues applying analytical problem-solving skills
  • Manage the escalation process working with Customer Success, Product and R&D
  • Become a Product Expert and share best practices with your colleagues
  • Based in North America, you will ensure the 24x5 coverage with your Europe-based colleagues

What we can offer you:

  • The chance to deliver features to huge B2B customers that have 1000’s of active users every day like Expedia, Chubb, XPO and many more.
  • The chance to work for a European hyper-growth European AI company with recent acquisition in US.
  • The chance to work in a Guild of your choice with dedicated time available to work together on Guild-based tasks, like research, learning, mini hackathons etc.
  • Full access to content so that you can self-learn
  • The opportunity to work onsite or hybrid
  • 9 paid holidays and 5 company holidays
  • Healthcare plan (after probation)
  • Pension plan

If you have previous experience in a technical or application support role and are looking for the next step in your career, we would love to hear from you!

At Sidetrade, we cultivate a multicultural environment that fuels innovation. With over 22 nationalities represented, we strongly value diversity, gender equality, inclusivity, and fairness. As an equal opportunity employer, we reject all forms of discrimination and harassment. Your unique contributions are celebrated, driving collective success in our inclusive workplace.

Discover more on http://www.sidetrade.com/

Agencies : Only applications from invited agencies through the Workable portal will be accepted. Unsolicited CVs sent directly to managers or HR will not incur any fees.

Benefits


Perks & Benefits Extracted with AI

  • Flexible Work Hours: The opportunity to work onsite or hybrid
  • Self-learning resources: Full access to content so that you can self-learn
  • Paid Time Off: 9 paid holidays and 5 company holidays
Sidetrade

Sidetrade is a Global Software Company. Our mission is to help organisations unlock customer value. We do this through our unique customer platform that accelerates revenue growth and cash generation. This is delivered using industry leading technology, data and artificial intelligence that supports smart processes and augmented decision-making to give our customers the edge over competitors, when generating revenue and collecting cash from their customers. Augmented Cash helps companies collect cash faster from customers with less effort, reducing outstanding debts and costs, and improving working capital. Augmented Revenue helps anyone responsible for managing customer retention, upsell and cross-sell to drive more sales and customer revenues and hence increase long-term customer value. We are profitable with a double-digit growth rate and have been listed on the Stock exchange since 2005. With modern offices in exciting cities such as Paris, London, Dublin and New York City, We're fast-paced, pursue excellence in everything and have a lot of fun along the way. All Sidetraders have the desire to work hard, together and be successful, but also find ample time to relax and spend with friends and family!

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