Why This Role Matters:
At Vonage, our Customer Care team plays a crucial role in delivering exceptional value to our customers. As trusted advisors, we help customers get the most out of our products by proactively addressing and resolving technical challenges with expertise, speed, and empathy. Our knowledgeable and courteous support is a key reason why customers choose Vonage and remain loyal to our services. This role is essential in ensuring a seamless customer experience and directly contributes to customer satisfaction and long-term success.
Your key responsibilities:
What you'll bring
How you'll benefit:
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There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.
Who we are:
Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.
Vonage provides flexible and affordable cloud communication services for consumers and businesses, including VoIP, unified communications, and contact centers, all on a highly flexible platform.
Understand the required skills and qualifications, anticipate the questions you may be asked, and study well-prepared answers using our sample responses.
Customer Service Q&A's