Technical Support Engineer (Level 2)
TLDR
Supports trading platforms and financial systems with troubleshooting, monitoring, and client communication in a technically diverse environment.
We are looking for a Technical Support Engineer who will be responsible for ensuring the best service satisfaction to our customers.
We expect the Technical Support Specialist to:
- Work in 5-day-a-week schedule,
- Monitor financial systems using proprietary monitoring systems,
- Register and resolve service requests, incidents, and problems,
- Assist to DevOps engineers, developers, and QA engineers,
- Communicate with client and partner company representatives,
- Exchange knowledge with colleagues.
Must-have skills:
- Basic UNIX/Linux training,
- Experience in Unix/Linux command line,
- Basic knowledge of shell script languages,
- Strong analysis, investigation, and troubleshooting skills,
- Good command of written and spoken English.
Nice-to-have skills:
- Work experience in Linux environment,
- Experience in customer service
- Understanding of ITIL/DevOps processes and routines,
- Experience with SQL-like command language,
- Experience with trading/exchange/risk management software usage,
- Experience with Atlassian software (JIRA, Confluence, etc.),
- Bachelor’s degree in Computer Science or a related field.
Care for the employees is one of Devexperts core values. For the suggested position, we offer a benefits package that will guarantee the comfort of our new teammate.
Health and recreation benefits:
- Fully paid additional wellness days (3 unwell days per year)
- Medical insurance for the employees and children
- Reimbursement of fitness / Urban Sports Club Membership
- Meal allowance (Coverflex Card)
- Flexpay system (Coverflex)
Facility benefits:
- Modern office with new equipment
- PlayStation, table football, and musical instruments in the office
- Parking spaces
- Free drinks and snacks
Community benefits:
- Teambuilding activities,
- Corporate parties,
- Football club,
- Speakers' club,
- Free admission to corporate external events,
- Possibility of joining conferences and professional fairs.
Professional training benefits:
- Unlimited access to self-learning platforms,
- Certification opportunities,
- Mentorship Program.
Social benefits:
- Referral bonuses for specific roles,
- Paid leave upon special events.
Devexperts builds advanced trading platforms and bespoke software solutions tailored for financial institutions, including brokerage houses and exchanges. We tackle the intricate technological challenges of the financial industry, offering expertise in brokerage automation, market data products, and IT consulting services.