Technical Support Engineer

Technical Support Engineer (Tokyo, Japan).

Are you a driven technical problem solver who delights in turning customer challenges into victories? Join Ivanti, where you’ll provide expert support and build trusted partnerships, helping deliver secure, world-class IT solutions. Your technical acumen and passion for people will shape the success of our global customers—every day.

Why this role matters

Your work will drive secure, scalable IT environments for leading organizations worldwide. You’ll be at the heart of our customer experience, resolving complex technical issues and empowering clients to get the most from Ivanti solutions. By joining us, you’ll help deliver innovative support and shape how our enterprise customers thrive in a dynamic Everywhere Work environment.

What you’ll do:

• Provide in-depth technical support for Ivanti SaaS and on-premises platforms, resolving complex customer inquiries and cases.
• Troubleshoot and analyze root causes, offering clear and effective solutions for client/server communications, SSL/TLS, networking, and mobile device management.
• Build strong relationships with customers through empathetic, proactive support, and clear communication.
• Collaborate with cross-functional teams, using your insights to advocate for the best technical outcomes.
• Set up and maintain test environments to replicate issues and ensure robust troubleshooting.
• Develop and author Knowledge Base articles to empower customers and promote self-service.
• Stay current on best practices and new product features to provide world-class support.
• Advise customers on secure network communications, including SSL/TLS protocols, certificate management, and troubleshooting security issues.

What you will bring:

• Experience troubleshooting client/server communications and enterprise systems (DNS, networking, firewalls, SMTP, HTTPS, load balancers, ActiveSync, and Microsoft server technologies).
• Hands-on expertise in Mobile Device Management (MDM), specifically with Apple iOS and Android Enterprise.
• Strong analytical skills for diagnosing SSL/TLS problems, including handshake failures, certificate errors, and network blocks.
• Knowledge in cloud environments (Azure/Intune), networking (VNet, endpoints, firewalls), and packet capture analysis (Wireshark or similar).
• Ability to write and run basic SQL queries, and familiarity with LDAP and PKI troubleshooting.
• Problem-solving mindset, team player, and excellent communicator who builds trust with customers.
• Advantageous: Experience with Mobile Threat Detection tools, Cisco Certified Network Associate (or equivalent), ITIL knowledge, or ITSM administration.

Why Ivanti?

• Friendly, flexible working model: Do your best work—wherever you’re most productive.
• Competitive compensation & rewards: Health, wellness, and financial programs for you and your family.
• Global, diverse teams: Collaborate with talented people from 23+ countries.
• Learning & development: Access best-in-class tools to keep growing your skills.
• Equity & belonging: Every voice counts. Your story shapes our future.

What drives us:

Ivanti’s mission is to elevate human potential within organizations by managing, protecting and automating technology for continuous innovation.

It is through diverse and inclusive hiring, decision-making, and commitment to our employees and partners that we will continue to build and deliver world-class solutions for our customers. To learn more about Ivanti’s Mission and Core Values

Inclusion at Ivanti Ivanti is proud to be an Equal Opportunity Employer. We’re committed to building diverse teams and fostering a workplace where everyone belongs. Applicants from all backgrounds are welcome. Need adjustments during the process? Contact [email protected]—we’re happy to help.

Ready to shape the future of Everywhere Work? Apply now and let’s thrive together.