Technical Support Engineer

TLDR

Support customers in utilizing cloud contact center software through excellent problem-solving skills and technical knowledge while ensuring a top-tier customer experience.

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Qualifications & Skills

Understand omni channel communication technologies and their role in the contact center

2+ years of experience as a product support engineer

Good listening and comprehension skills

Quick on your feet while consultatively working with the end customer to implement the solution

A natural ability to dig in and resolve technical issues in structured manner

Have a commitment to excellence in taking care of our customers and expect the same from others

Windows operating systems, MS SQL, IIS

Hands-on experience on log analysis and troubleshooting

Familiarity with IP Networking, SQL, REST APIs, and Linux

Experience working with one or more contact center software suites such as Cisco UCCE, Amazon Connect, NICE inContact, Twilio, Avaya, or Genesys

Previous experience with outbound contact center products is a plus.

Key Skills

Contact Center Outbound

Linux

Shift: Night Shift
Work mode: Work from office

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.

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Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.