Technical Support Engineer

Are you up for the challenge to join the team of men and women who feel passionately about their work, focusing on achieving their assignments and making every effort to give their best at all times to those who trust them? We are looking for professionals to work in motivated employment environment.

The main goal of the Merchant Service Operations (MSO) Armenia team is guaranteeing the availability, robustness and efficiency of the applications in production environments. The team is providing high-quality technical assistance for the real-time payment authorization applications. It manages incidents and participates in management of problems, participates, plans, tests and implements software changes and configurations in production environments.

• Bachelor or Master Degree in Information Technology, Engineering or related,
• SQL skills (DQL knowledge and experience is required),
• Fluent verbal and writing communication skills in English
• Incident and Problem Management skills (ITIL certificate would be an additional asset),
• Service Management skills (Customer Service experience would be an additional asset),
• Analytical and solution driven skills,
• Documentation writing and Reporting skills,
• Team player,
• Well organized, punctual, accurate and detail oriented,
• Stress resistant to work in a production environment,
• Flexible, able prioritizing the work in an ever-changing production environment,
• Knowledge/Experience in card or banking industry would be an additional asset,
• Project Management and Analytical skills would be an additional asset.

Responsibilities

• Providing technical support (Second Level Support) to the production support team
• Providing commitment to a production support team through communication, inspiration and motivation as well as monitoring, troubleshooting and maintaining the production environment assets
• Involving with the rest of the production support team members focusing on making necessary design improvements to eliminate unplanned downtime due to technical problems in order to achieve a maximum of productivity
• Finding creative solutions to unique and complex problems, and who will thrive in challenging situations
• Having a high sense of responsibility, is one of your major qualities
• Daily incident management. You work both independently and in a team environment. As a team player, you share your knowledge with your team members. You will be supervised on complex tasks.
• Participation in problem management where you analyze incidents in depth in order to find the root cause, think about pro-active actions, initiate changes in order to avoid the recurring of incidents.
• Daily communication with foreign colleagues, verbal and written. Track of this communication in daily incident and problem reporting
• Being a team player: means that we count on each other
• Communication with peers and management
• Prioritizing, meeting deadlines and managing changing priorities. In the production environment you work organized, orderly, and flexible and you are willing to work outside the normal business hours on exceptional occasions. You are occasionally willing to work under high pressure and in these circumstances, you stay calm and diplomatic in order to be as helpful as possible.

The ideal incumbent should be an open-minded, tech-minded, result oriented personality with strong communication, team playing and collaboration skills, punctual, detail-oriented and with high sense of responsibility who strives for growth and development of himself/herself and the entire team.