Your profile
We are looking for a customer‑focused and technically skilled
Technical Support Engineer to join our Support Team. In this role, you will handle complex customer issues, troubleshoot problems across our systems, and act as a trusted partner for selected customer accounts.
You will collaborate closely with Product and Engineering teams to escalate issues, improve support processes, and contribute to organizational development. If you thrive in a dynamic, customer-facing environment and enjoy solving real-world technical challenges, this role will give you both responsibility and growth opportunities.
What You'll Do
- Investigate, troubleshoot, and resolve customer issues across our product ecosystem
- Communicate with customers through written channels (tickets, emails, chats) and occasional calls
- Take ownership of designated customer accounts and ensure high-quality support delivery
- Collaborate with Product and Engineering to escalate issues, share insights, and improve product quality
- Contribute to support process improvements, internal projects, and efficiency initiatives
- Participate in on-call duties with compensation
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Support ongoing team priorities, including ticket cleanup, tool implementation, and operational improvements
What You'll Need
- 2-4 years of experience in Technical Support, Application Support, or a similar customer-facing technical role
- Strong troubleshooting mindset and ability to get to the root cause of issues
- Customer-focused attitude with a commitment to delivering timely, high-quality support
- Experience working with cross-functional teams (Support, Product, Engineering)
- Ability to manage multiple cases simultaneously and stay calm under pressure
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Excellent communication skills in English - both written and spoken
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Proactive approach, ownership mindset, and willingness to contribute to process improvements
Why You’ll Love Working with Us
- Work in a fast-growing and interesting industry
- Flexible work that best fits your needs and the role
- Competitive compensation with some nice additional perks
- Top-notch offices and equipment
- Continuous improvement and learning opportunities to grow your career
- Team activities, not the usual one just to look nice on social media but what our team choose and ask for
- A great team of engaged passionate and helpful people
