Technical Support Engineer

Aras is seeking a Technical Support Engineer to join the team based in Tokyo, Japan. This is a hybrid role with 3-days in-office required.

Aras is a leader in product lifecycle management (PLM) and digital thread solutions. As one of the fastest growing PLM companies, our technology enables the rapid delivery of flexible solutions built on a powerful digital thread backbone and a low code development platform.
Our platform and PLM applications connect users in all disciplines to critical product data and processes across the lifecycle and throughout the extended supply chain. The world’s largest manufacturers are leveraging Aras Innovator to manage their complex product lifecycles to improve production timelines, meet and exceed revenue growth targets, and accelerate innovation. We collaborate with companies in some of the most innovative industries, including automotive, industrial/heavy equipment, aerospace and defense, and high-tech electronics.

What does Aras Development do?

Aras Development is responsible for developing, testing, supporting and maintaining a suite of applications based on Aras Innovator development framework.

We are a process-oriented team with a focus on core engineering principles. Our team of Software Solutions Engineers is focused on identifying and solving problems that can be found when working in an open development framework like Aras Innovator.

What are your responsibilities?

Technical Support Engineers help our customers and partners succeed through technical investigation to resolve their issues related to Aras Innovator PLM solutions on positive mindset.

• Identifying, diagnosing, and resolving technical problems related to our products
• Managing upgrade services for our customers and partners as a project manager
• Collaborating with cross-functional teams to identify and resolve technical issues
• Communicate with our customers and partners for their success
• Continued learn to acquire wide range knowledge of products and problem solving
• Providing training and mentoring to new support team members

What skills do you need?

We are looking for engineers with strong problem-solving skills, and a grounding in engineering principles.

• Bachelor's degree in a technical field of study and 3 to 5 years equivalent work experience
• Strong analytical and troubleshooting skills, with the ability to diagnose and resolve complex technical issues.
• Excellent communication skills, with the ability to explain technical contents.
• Business level fluency in both Japanese and English
• Ability and willingness to work in a team
• Strong time management skills to balance multiple tasks with different priorities
• One or more of the following experiences:
  - C# and JavaScript
  - SQL knowledge
     - Web Application development
     - SaaS Support and Application Administration

While you may not have all above when you start, you will learn and apply them in the job.