Job title: Technical Support Coordinator / Specialist
Job location: London, UK (5 Days Onsite)
Job type: Contract
Client: Wipro
Mandatory Skills: Technical Support
Experience: 5-8 Years
Key Qualifications
• Passionate about customer service and end-user experience.
• Ability to assess customer’s support needs and provide solutions or refer them to
other support options available.
• Experience in supporting the implementation of new software applications through
User Acceptance Testing.
• Have excellent time management skills and can make decisions quickly.
• Strong problem solving skills with the ability to ask helpful and effective questions
during triage phase of end users support.
• Effective communication skills that let you converse as freely and comfortably with
small groups as with individual users.
Job Description
Under the supervision of the Places Technology Product Support Manager, a Places
Technical Support Coordinator / specialist team member is responsible for the following:
• Provide end-user desktop support for internally developed software solutions,
ensuring a high level of customer service and technical expertise.
• Perform system administrate tasks including user access management, reseting
workflows, updating system configurations, and system maintenance.
• Conduct user acceptance testing (UAT) and production validation testing (PVT) to
ensure software quality and functionality prior to deployment and after release.
• Create, update, and maintain our internal knowledge base (kbase) documentation for
the systems we support including user guides, process documentation, and
troubleshooting materials.
• Work within ticketing systems to respond, triage, and escalate customer issues to our
Technology Project Managers or Engineering teams to resolve.
• Provide application training for new users as required to ensure a smooth onboarding
experience.
• Ability to thrive on change as products evolve.
Education/Experience
• Pervious help desk or customer technical support experience
• Troubleshooting skills
• Customer service skills
• Software Proficiency
• Ticketing systems and use of remote support tools
Axiom is a global information technology, consulting and outsourcing company and services provider. Our IT solutions empower organizations and individuals throughout the world to maximize value and quality to succeed in today's challenging business environment. As a fast-growing new economy company, we focus our strengths to offer world-class solutions and services through the convergence of technology, innovation, expertise and experience. We provide software consulting, development and IT-enabled services to clients across the globe. We work towards delivering sustained value creation for customers, employees, industries and society at large. Core offerings include data warehousing, middleware development, product development and web-enablement of legacy applications in verticals like telecom, finance, healthcare, manufacturing, energy & utilities, retail & distribution, enablement of legacy Relentless exploration of technology horizons and a Global Delivery Model that is a judicious combination of onsite, offsite and offshore development, offer a complete range of high-ROI business solutions spanning the consulting, technology, operations and process outsourcing value chain.
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