Technical Support Analyst w. Python – Second Shift

The Technical Analyst operates as a liaison between development, operations and additional staff to research and solve application maintenance requests. Technical Analysts are curious, resourceful problem-solvers who love diving into code, troubleshooting complex issues, and taking on technical challenges within a SaaS environment.

Responsibilities

Liaise with Services, Product, and Support to investigate production issues/requests
Propose and implement short term solutions for applications when applicable
Take ownership of production issues and drive escalations
Research and resolve issues using critical and logical thinking, ensuring financial data integrity and
Write, execute, and validate Python-based scripts for data changes and bulk data corrections in a production environment
Manage priorities through ticketing system
Support technical customer implementations involving sensitive financial
Assist in documentation of technical work instruction
Recommend continuous improvement of operational and technical efficiencies
Coordinate with Engineering and Product teams on future enhancements and capabilities
Ability to understand Suvoda products, technical capabilities, and custom solutions
Support application server management, deployment, and troubleshooting of lower and production environments
Perform other duties, assignments, and/or special projects as time or circumstances necessitate

The working schedule for this role is between 14:00 - 22:00 EEST.

This is a remote role across Romania.

Requirements:

Bachelor’s degree or equivalent work experience and/or training preferred
At least 1-1,5 years of experience in a similar technical role (writing python scripts, working w Sql and Django)
Object-oriented programming experience with Python (including writing scripts)
Daily use of PostgreSQL, Django, Python
Knowledge of SQL scripting and databases
Linux/Unix and Bash scripting experience is preferred
JavaScript or Typescript experience is a plus
Ability to read and analyze application logs
Version control experience (e. git)
Open source software/web application development experience is a plus
Highly collaborative team player
Experience working in a fast-paced technical support-oriented role
Ability to communicate effectively with team members and management
Prioritization of security and privacy
Self-starter with the ability to independently manage time and priorities while meeting deadlines
Sharp troubleshooting, problem solving, and analytical abilities
Attention to detail
Experience with configuring and populating a knowledge base tool is a plus
Willingness to explore new technologies
Experience supporting technologies in the Financial or Clinical Trial space preferred
Experience with OWASP security best practices is a plus

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Technical Support Analyst w. Python (Second Shift)

TLDR