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MP Solutions Ltd.

Technical Support Analyst - multilingual

Debrecen , Hungary
full-time On-site

AI overview

Support multilingual clients by providing product information and resolving technical inquiries while working in a collaborative, innovative team.

Our partner is a global leader in customer experience and digital solutions, combining innovation and people-centered service to help top international brands connect with their customers. With operations in over 30 countries, we offer cutting-edge support in technology, e-commerce, and customer engagement. Our Hungarian team provides multilingual support for clients across Europe in a professional, collaborative, and friendly environment.

Tasks:

    • Provide information about products and services via phone, chat, and email
    • Assist customers with order processing, delivery tracking, and service-related inquiries
    • Handle customer complaints and provide solutions to ensure satisfaction and retention
    • Evaluate and monitor the performance of solar panel systems through internal tools (e.g., reading graphs, restarting systems, troubleshooting issues)
    • Support installation and technical setup
    • Coordinate warranty-related replacements and repairs
    • Communicate delivery updates and resolve shipment-related issues
    • Collaborate closely with internal teams to ensure smooth technical and service operations

Requirements

  • 1–2 years of experience in customer service or technical support
  • Strong technical curiosity or interest in renewable energy or connected devices
  • Confident English skills (minimum B2 level – trainings are held in English)
  • Advanced German/Dutch/Portugal/Italian/French/Spanish language skills (minimum C1 level)
  • Good problem-solving and multitasking abilities
  • Excellent communication skills and a customer-focused mindset

Benefits

  • Stable, international work environment with a supportive team culture
  • Onsite role in Budapest or Debrecen
  • Continuous professional development and language training opportunities
  • Competitive compensation package
  • Cafeteria: net monthly 28,000 HUF SZÉP card allowance
  • Opportunity to work with innovative products and technologies in a dynamic industry

Perks & Benefits Extracted with AI

  • SZÉP card allowance: Cafeteria: net monthly 28,000 HUF SZÉP card allowance
MP Solutions Ltd.

MP Solutions Ltd. is acting like an HR Consulting and RPO Agency, with a respected track record rolling over two decades. Our particular focus is on the Hungarian Market. Over the past few years, we have secured numerous projects in both the U.S. and Europe, achieving an outstanding success rate in their execution.Both our founders and the Management Team have unique experiences in the various international and domestic recruitment projects and have faced with multiple technology and non-technology ramp-ups. Our Team is outmost customer focused and characterized by complexity, a project management approach and a solution driven mindset. Our efficiency is a result of our working methodologies, felxibility and extensive local and international network. Our flagship and largest division is the Recruitment Process Outsourcing (RPO) department, which is dedicated to delivery a diverse range of high-quality professional services tailored to meet your specific needs whether you need complex or direct driven solutions.Among our partners there are large international and medium sized companies as well.Registration number (human resources): 52427-5 / 2004-0100-330

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Salary
28 000 Ft per month
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