Position Title: Technical Support Analyst
Area: IOS
Location: Málaga
Description
Position Title: Technical Support Analyst
Division/Soc: SCIB Global
Area: IOS
Location: Málaga
WHAT YOU WILL BE DOING
As a Technical Support Analyst your tasks and goals will include
• Technical Level 0 and 1 support of the global SCIB platform both onsite and remote.
• Reception, prioritization, investigation, escalation and resolution of incidents.
• Critical Alerts monitoring.
• Rising and follow up of continuous improvement plans for batch and online.
• Continuous collaboration with second-level teams and suppliers.
• Monitoring of metrics in order to improve and detect their deterioration.
• Communication with users being the only communication link with Business at times.
• Knowledge of monitoring applications
• Experience in ITIL framework
• Management and resolution of incidents and requests through Service Now.
EXPERIENCE
• 0-3 years of experience in relevant fields.
EDUCATION
• Degree in Computer Science
SKILLS & KNOWLEDGE
Techniques:
• Technical knowledge on the configuration and structure of SCIB platforms,
• Technical knowledge of incident flows and product production start-up.
Knowledge:
• Indispensable basic knowledge of wholesale banking and financial products.
• Indispensable English B2
• Desirable knowledge of Python, Elastic Search, Openshit, Appian, API Connect, Oracle, MySQL, PowerBI, …etc.
Other:
• Work under stressful situations
• Teamwork
• Adaptation to change
• Guards availability
• Travel availability
• Ability to provide remote support (different geographies)
• With initiative, communication skills
• Results oriented
Axiom is a global information technology, consulting and outsourcing company and services provider. Our IT solutions empower organizations and individuals throughout the world to maximize value and quality to succeed in today's challenging business environment. As a fast-growing new economy company, we focus our strengths to offer world-class solutions and services through the convergence of technology, innovation, expertise and experience. We provide software consulting, development and IT-enabled services to clients across the globe. We work towards delivering sustained value creation for customers, employees, industries and society at large. Core offerings include data warehousing, middleware development, product development and web-enablement of legacy applications in verticals like telecom, finance, healthcare, manufacturing, energy & utilities, retail & distribution, enablement of legacy Relentless exploration of technology horizons and a Global Delivery Model that is a judicious combination of onsite, offsite and offshore development, offer a complete range of high-ROI business solutions spanning the consulting, technology, operations and process outsourcing value chain.
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