Technical Specialist (m/f/d)

We are currently looking to hire a Technical Specialist based in Düsseldorf, Germany. Infrastructure Operations is a department within IT, having the overall responsibility for day-to-day operations of IT services in Statkraft, either through service providers or own resources. The team is also responsible for local support globally. We are now looking to strengthen our Local Technical Support team and seek a Technical Specialist to handle level2 local IT needs for the Dusseldorf office in Germany. You will work in a dynamic operational environment as part of our Operation Centre and Local Technical Support team, collaborating with a large IT environment (500+ employees) in continuous development. You will report to Manager Infrastructure Support.

In your role you will: 

• Handle issues requiring local physical presence and be available for the users requiring IT support and assistance.
• Handle and coordinate Events, Incidents, Service requests and Changes related to the local IT environment.
• Provide desktop swap‐out, Level 2 hardware and system software support to include but not limited to engineering workstations, laptops, desktops, smart phones/tablets and other devices as mutually agreed and defined.
• Provide technical support for special events such as annual meetings, board meetings, training sessions, for both internal/ external end users, etc.
• Work as a Hand & Eye support for remote L2/L3 teams.

• Service orientated and professional
• Work experience within operation of Windows clients, servers, network components, printers and video conferencing systems
• Knowledge about IT process management framework, preferably ITIL
• Quick learner who likes to work independently on assigned tasks
• Self-driven and energetic, able to perform under pressure
• Excellent communication skills in German and English – written and spoken

At Statkraft, you’ll shape a career that is truly forward-facing with many amazing opportunities and offerings to match. This includes (non-exclusive): 

• Unlimited learning opportunities at various levels of the organisation
• The chance to grow your career alongside a truly global network of experts, leaders, specialists and graduates from different countries and backgrounds.
• The opportunity to work somewhere with pride, and to be able to honestly say “My work is contributing to saving the planet”.
• A work culture that puts emphasis on the individual, offering flexible working solutions, and work life balance principles.

Our vision is to renew the way the world is powered. To navigate the complex journey ahead, we need every voice at the table. We therefore work actively to be a diverse and inclusive workplace and welcome all applicants regardless of background, gender, age, sexual orientation, religious belief, ethnicity, nationality or disability.

Statkraft offers competitive terms of employment and benefits schemes, and we’re a trusted employer that puts the safety of our people first. We believe that a safe and healthy working environment is a matter of choice, not chance. 

We manage critical infrastructure and services in several countries. All applicants must therefore be eligible for security clearance and authorisation.