Technical Solution Engineer Intern

About Appier 

Appier is a software-as-a-service (SaaS) company that uses artificial intelligence (AI) to power business decision-making. Founded in 2012 with a vision of democratizing AI, Appier’s mission is turning AI into ROI by making software intelligent. Appier now has 17 offices across APAC, Europe and U.S., and is listed on the Tokyo Stock Exchange (Ticker number: 4180).
Visit www.appier.com for more information.

About the role

As a Technical Solutions Engineer Intern, you will follow established guidelines and SOPs to help customers integrate and optimize our products, troubleshoot and explore technical issues, and provide expert guidance. Your main responsibility is to execute each task with precision and consistent service. 

• Efficiently follow established guidelines and SOPs to assist new clients with a smooth onboarding and go-live process.
• Maintain a high degree of precision when documenting, communicating, and processing the work and issues to ensure every detail is accurately captured.
• Create and update technical documentation, knowledge base articles, and FAQs to help both customers and internal teams.
• Effectively communicate technical concepts and problems to both technical and non-technical teams.
• Assisting in the evaluation and integration of generative AI tools and platforms into existing workflow.

About you

• Currently pursuing a Bachelor's or Master's degree in Computer Science, Engineering, Information Technology, or a related field.
• Excellent written, verbal communication skills, with the ability to collaborate effectively with teams.
• A passion for technology and a desire to learn.
• Able to utilize generative AI tools effectively.

Nice to have

• Familiarity with the components and structures of a URL.
• Understanding of networking, databases, and APIs.
• Familiarity with Python, JavaScript, HTML, SQL.

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