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Degica

Technical Solution Consultant (Pre-sales)

Musashino , Japan
full-time Hybrid

AI overview

Bridge technical solutions and client needs as a key member of the sales team, ensuring seamless integration and client satisfaction through expert guidance and support.

About KOMOJU

KOMOJU (by Degica) is the leading cross-border payment gateway for Japan. We power payments for companies like video game distribution platform Steam and the popular mobile app TikTok. Today we help thousands of merchants by providing them with the payment infrastructure they need through developer-friendly API’s to integrations on popular platforms like Shopify and Wix; we help our merchants grow in all markets they are expanding.

About the Position

As a Technical Solutions Consultant, you will play a pivotal role in our sales team, bridging the gap between our technical solutions and our valued clients. This dual-role position combines Technical Pre-Sales responsibilities with Technical Account Management duties, ensuring a seamless experience for our clients throughout the entire lifecycle.

Key Responsibilities

  • Collaborate closely with the sales team to understand client needs and tailor solutions accordingly.
  • Conduct in-depth product demonstrations and presentations of our products.
  • Respond to client inquiries, RFPs, and RFIs, providing technical expertise and addressing any concerns.
  • Assist in the creation of compelling proposals, ensuring they align with client requirements.
  • Serve as the primary technical point of contact for assigned client accounts, developing and nurturing strong relationships.
  • Understand the client's business goals and proactively identify opportunities for enhancing their experience with our solutions.
  • Provide technical guidance, support, and troubleshooting assistance, ensuring client success and satisfaction.
  • Collaborate with cross-functional teams to address client-specific needs and challenges.

Requirements

  • 5+ years of experience in a Technical Pre-Sales or Sales Engineering role within the technology sector
  • Experience in implementation, technical account management, or customer success capacities.
  • Strong understanding of technology products, services, and industry best practices.
  • Strong Stakeholder Engagement skills, able to collaborate effectively with senior individuals internally and externally.
  • Excellent communication and presentation skills, with the ability to convey technical concepts to non-technical stakeholders.
  • Problem-solving mindset and the ability to adapt to dynamic client environments.
  • Familiarity with CRM tools and sales enablement platforms.
  • Fluent in Japanese & Business level English

Benefits

  • At Degica, we embrace remote work while also offering office space for those who prefer in-person collaboration
  • 10 days regular vacation, additional 5 days summer and 5 days winter vacation
  • Paid birthday holiday
  • Budget for self-learning allowance, to ensure our employees’ skills remain current
  • Language training for Japanese/ English
  • Company membership of O'Reilly
  • Twice a week office lunch

Perks & Benefits Extracted with AI

  • Education Stipend: Language training for Japanese/ English
  • Twice weekly office lunch: Twice a week office lunch
  • Learning Budget: Budget for self-learning allowance, to ensure our employees’ skills remain current
  • O'Reilly membership: Company membership of O'Reilly
  • Paid Time Off: 10 days regular vacation, additional 5 days summer and 5 days winter vacation
Degica

Degica is a fintech company that operates payment platform KOMOJU. We process payments for companies worldwide through credit card acquiring and processing of alternative payments such as Konbini, Digital Wallets, and other payment methods.Our core mission is to reduce the complexities of processing payments through the means of technology, for merchants worldwide.Our merchant portfolio consists of large, blue-chip companies and emerging growth companies. Our company builds innovative and easy-to-use payment products for our customers, making it easy to accept payments around the world.Degica is based in Tokyo, Japan, and has a strong footprint in the domestic market, as well as the global market, especially Europe and South Korea.

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