Technical Service Rep

Support Life‑Changing Technology — Join PRC‑Saltillo as a Technical Service Representative!

Position Overview

The Technical Service Representative provides advanced technical support across all PRC‑Saltillo product lines, resolving complex hardware and software issues while determining whether concerns can be addressed remotely or require repair or exchange. This role serves as a trusted technical resource for customers, partners, and internal teams by delivering timely, accurate, and compassionate support. Ideal candidates are technically curious, customer‑focused, and motivated by meaningful work that helps others successfully use life‑changing communication technology.

If you’re energized by technology, problem‑solving, and helping others succeed, we’d love to have you on our Technical Service team.

Apply Here: https://prentkeromich.bamboohr.com/careers

Why You’ll Love Working Here

• Mission‑Driven Work: Support technology that empowers people to communicate.
• Technical Variety: Work across hardware, software, mobile platforms, and operating systems.
• Problem‑Solving Focus: Tackle complex technical issues and develop creative solutions.
• Growth Opportunities: Expand your technical expertise while supporting advanced AAC solutions.
• Collaborative Environment: Work closely with service, product, clinical, and repair teams.

What You’ll Do

• Handle incoming technical support calls and determine appropriate resolution paths, including remote support or device repair
• Maintain a professional, welcoming, and solution‑focused approach in all customer interactions
• Collect customer and device information to initiate repairs, funding processes, return authorizations, and loaner requests
• Maintain working knowledge of assigned product lines, including current and discontinued components
• Support advanced questions related to hardware, software installation, configuration, and use

Education & Experience

• Associate’s degree in Business, Information Technology, or a related field required
  • In lieu of a degree: High school diploma plus 3–5 years of customer service experience

Required Skills & Abilities

• Excellent verbal and written communication skills
• Strong interpersonal skills with a customer‑focused mindset
• Exceptional organizational skills and attention to detail
• Strong time‑management skills with the ability to meet deadlines
• Ability to prioritize and manage multiple tasks
• Professionalism, integrity, and confidentiality in all interactions
• Proficiency with Microsoft Office Suite or related software