Contribute to delivering technical project implementations for major clients while coordinating complex, multi-stream technical programs with a focus on governance and stakeholder communication.
The Technical Project Manager is responsible for delivering successful technical project implementations for MyPass Global's major clients while managing customer-facing, complex, multi-stream technical programs. This role partners with Engineering to ensure the successful delivery of platform enhancements, integrations, and custom developments, coordinating both technical build activities and operational readiness workstreams. The position provides strategic oversight of technical project portfolios whilst establishing project governance frameworks, maintaining stakeholder communication, and ensuring delivery excellence across all technical initiatives.
Responsibilities
Lead end-to-end delivery of complex client implementation projects, managing concurrent streams including platform enhancements, integrations, data migration, and customer-specific developments across technical and operational workstreams
Develop and maintain customer-facing delivery roadmaps with clear milestones, dependencies, and governance frameworks including steering committees, status reporting, and change control procedures
Partner with Engineering Managers to coordinate cross-functional teams and ensure technical solutions align with architectural standards, security, and compliance
Establish and maintain comprehensive risk registers, proactively identifying and mitigating risks while managing dependencies
Create and enforce project documentation standards for customer-facing deliverables
Manage project budgets, resource allocation, scope changes, and vendor contracts while conducting regular health assessments and tracking KPIs
Serve as the primary project lead for major clients, acting as the bridge between clients and technical teams to translate requirements into technical specifications
Produce comprehensive project dashboards and executive reports, chairing steering committees, project reviews, stand-ups, and retrospectives
Negotiate customer requirements, scope changes, and delivery timelines in partnership with Engineering while maintaining communication with stakeholders
Foster collaborative relationships across cross-functional, cross-geography teams and identify skill gaps to coordinate training and development programs
Partner with Engineering Leadership for technical resource coordination, capacity planning, feasibility assessment, and architectural alignment within established authority structures
Key requirements
Substantial and demonstrable experience as a Technical Project Manager, Implementation Manager, or Technical Delivery Lead, with a proven track record of delivering complex, multi-stream technical programs with budgets >$1m for enterprise clients on time and within budget
Project Management experience working in SaaS platform development, cloud infrastructure, enterprise integrations, and implementing project governance frameworks in technical environments
Experience managing external vendors, offshore development teams, and technical partnerships while working collaboratively within technical organizations and respecting Engineering authority structures
PMP, PRINCE2, or equivalent project management certification requiredAgile/Scrum certifications (SAFe, CSM, PSM) are highly desirable
ITIL or similar service management frameworks are advantageous
Life at MyPass
Extra time off – 20 days annual leave, plus 3 additional days during our Christmas shutdown, birthday leave, study leave, and volunteer leave each year
Hybrid and flexible – Work from home or our CBD-based, pet-friendly office
Wellbeing focus – Free subscription to the WithU health app, office yoga and pilates, and a wellbeing policy that supports what works for you
Learning that works for you – $1,000 annual learning budget and access to online and in-person development opportunities
Support when you need it – Access to our Employee Assistance Program (EAP)
We value great people – A generous referral program when you help us find new talent
Perks & BenefitsExtracted with AI
Flexible Work Hours:
Hybrid and flexible – Work from home or our CBD-based, pet-friendly office
Learning Budget:
$1,000 annual learning budget and access to online and in-person development opportunities
Referral program:
A generous referral program when you help us find new talent
Paid Time Off:
20 days annual leave, plus 3 additional days during our Christmas shutdown, birthday leave, study leave, and volunteer leave each year
Wellness Stipend:
Free subscription to the WithU health app, office yoga and pilates, and a wellbeing policy that supports what works for you
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