Technical Project Manager - Atlanta

The Company

Every day, NuHarbor Security improves the cybersecurity of our clients by making it stronger and easier to understand.  Our comprehensive suite of security services, from strategic advising to 24-hour monitoring and management, provide an organizational view of security that is focused on results and recommendations that are valuable for both business and technical leaders.  We’re growing quickly because our clients, and the general market, are looking for these outcomes and for the data it gives them to explain, promote, and justify, their security investment and mission.

Technical Project Manager

The Project Manager is responsible for continuous management of implementation and services programs for clients. As part of the client journey, the Project Manager maintains client relationships pre and post implementations. This role identifies opportunities to improve client security posture and ensures clients are optimizing the value from their NuHarbor Services.

What you’ll do

• Live by the NuHarbor corporate values: Help Clients Win, Always Improve, Protect the House.
• Own full lifecycle of technical programs including scope, objectives, deliverables, and timelines, ensuring timely execution and alignment with business goals.
• Drive cross-departmental collaboration to deliver high-impact solutions for NuHarbor Clients.
• As part of an internal cross-functional client team, develop and build strong relationships with key client stakeholders and executive sponsors. Ensure stakeholder alignment and buy- in throughout the program lifecycle.
• Identify and use appropriate metrics and KPI’s to effectively track project/program success.
• Design finalized project plans for clients, assisting in the work breakdown structure and collaborating with internal and external teams to execute.
• Manage project plans and create new plans as new onboardings are scheduled.
• Tailor and share Project Management best practices with the NuHarbor team to ensure consistent and effective delivery of engagements requiring Project Management oversight.
• Run meetings with clients to gather updates and report progress, documenting themes, and creating action plans to refine the delivery model.
• Identify, assess, and proactively manage risks and issues that may impact program delivery.
• Ensure risks and mitigation plans are effectively communicated to internal cross-functional client team and executive stakeholders.
• Develop mitigation strategies and contingency plans to minimize program disruptions.
• Conduct post-program evaluations to assess program outcomes, identify lessons learned, and capture best practices. Use insights to drive continuous improvement and inform future program initiatives.

Your foundation.  The requirements for this role:

• Bachelor's degree in Business Management, Information Technology, or related field.
  • In lieu of a degree, two (2) years of experience in a relevant field.
• 5 years’ work experience in Project/Program Management, Account Management, and/or Client Success
• Proven track record of managing complex projects or programs from inception to completion for external clients
• Demonstrated strong organizational and problem-solving skills.
• Successful experience managing complex technology implementations across multiple stakeholders.
• Ability to prioritize and execute deployment and onboarding plans requiring close collaboration with both vendor and client personnel
• Proficient in data analysis and performance metrics, with a focus on continuous improvement.
• Ability to be organized without a predetermined structure.
• Demonstrated experience as a team player with a willingness to adapt to different client demands daily.
• Experience working in an ITSM/ITIL structure and environment.
• Working knowledge of the Microsoft Office Suite including Microsoft Project and Service Management Software.
• Strong verbal and written communication skills, including the ability to simplify the complex for different stakeholders and audiences.
• A Growth Mindset with the proven ability to solve problems that commonly arise in a fast growing and changing business and industry.

Additional capabilities that will differentiate you for this role:

• Cybersecurity or cloud deployment experience.
• Certification in project/program management.
• Experience, including certifications or formal training, in ITSM/ITIL and/or Lean.
• Experience in running governance of complex deployment and usage projects.
• Proficiency in HubSpot and Jira.

Base Salary for this role is targeted at $130,000 - $150,000 annually. *Salary based on Burlington, VT salary data. Offer is based on candidate geography. Additionally, this role is eligible for the company bonus plan at a 10% target.

NuHarbor Security hires in the following states: AZ, CO, FL, GA, ID, IL, IN, IA, MA, MD, ME, MI, MN, MO, MT, NC, NE, NH, NJ, NY, OH, OR, PA, SC, TX, UT, VT, VA, WA

The Rewards

What you can expect:

• The engagement and support of company leadership who recognize the challenge of marketing a complex cybersecurity service in a chaotic market.
• An organization that recognizes and rewards employee commitment and contribution to our customers’ satisfaction and success
• Growth in your career and capabilities as you help to chart a path to improving customer interactivity and service adoption.
• A collaborative and driven working environment in a rapidly growing company and market
• A fun and social working environment where you are encouraged to be your true self.

You can also expect competitive salary and benefits, including paid time to give back in your community and generous PTO.

We are purpose driven. We, as an organization, above anything else protect the house first and then help our customers win.  If this sounds like the kind of organization you’d like to be a part of, we‘d like to hear from you.

AAP/EEO Statement

The Equal Employment Opportunity Policy of NuHarbor Security is to provide a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status or disability. NuHarbor Security hires and promotes individuals solely based on their qualifications for the job to be filled.

NuHarbor Security believes that employees should be provided with a working environment which enables each associate to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, religion, national origin, gender, sexual orientation, age, marital status, or disability.  We expect and require the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere.