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Utility Warehouse

Technical Programme Manager

London , United Kingdom
full-time

AI overview

Lead the Digitalisation programme to transform the customer experience across all products by managing technical delivery and minimizing operational disruption.

As the Technical Programme Manager for Digitalisation, your core responsibilities will be:

  • Strategic Alignment & Roadmap Integration: You will maintain a unified, "single source of truth" view of all technical transformation activity. This involves aligning engineering roadmaps with the broader operational vision, managing benefit phasing, and leading post-implementation reviews to ensure we’ve hit the mark.
  • Technical Risk & Dependency Management: You’ll navigate the intricate web of interdependencies across infrastructure, security, data, and engineering teams. By proactively identifying technical risks—such as latency issues or single points of failure—you will drive contingency planning and resolve "delivery collisions" before they impact our timeline.
  • Resource & Quality Governance: Partnering closely with Engineering Managers, you will balance the delicate trade-offs between headcount, budget, and technical debt. You’ll ensure the programme maintains high engineering standards, championing best practices in CI/CD pipelines, automated testing, and documentation protocols.
  • Data-Driven Visibility & Agility: You will design and maintain real-time dashboards to provide executive visibility into velocity, health, and milestone completion. Your role is to foster an environment for agile problem-solving, allowing the programme to pivot quickly to maintain momentum without losing sight of the business case.
  • Matrix Leadership: Establish and guide virtual teams across Product, Engineering, and Operations. You’ll drive results through influence and clear delivery commitments, holding diverse contributors accountable without the need for direct reporting lines.
  • Operational Readiness: Ensure our tech "lands" safely. You will work with Customer Operations and Finance to guarantee that new features are operationally ready and that the intended value is actually being embedded into the business.
  • Executive Visibility: Maintain a trusted delivery cadence and provide the CPTO and Leadership team with a concise, evidence-based narrative of programme health, velocity, and emerging milestones.

In order to be successful in this role, we'll be looking for you to demonstrate the following skills, experience and behaviours:

Technical Mastery:

  • 7+ years in technical programme/project management, with at least 3 years in a hands-on software engineering or systems architecture role.  You have survived large-scale transformations or operating model changes in a consumer-facing FTSE organisation;
  • Strong understanding of Distributed Systems, Cloud Infrastructure (AWS/GCP/Azure), APIs, and Microservices architecture;
  • Expert-level mastery of Agile, Scrum, Kanban and Waterfall, with the ability to "hybridise" frameworks based on team needs;
  • Proficiency in Advanced Roadmaps (e.g. JIRA), GitHub, and data visualisation tools like Tableau or Looker;
  • PMP, CSM or AWS Certified Solutions Architect are a plus but secondary to proven delivery experience;
  • Bachelor’s or Master’s degree in Computer Science, Engineering, or a related technical field is desirable.

Impact: 

  • Proven ability to maintain focus and hold the organisation accountable over a long-term duration (18 months – 2 years);
  • Show pride and passion for managing risks, sequencing change and focusing on the impact delivered through the transformation programme. Create and engage others in delivering a shared vision. Value difference, diversity and inclusion, ensuring fairness and opportunity for all so that  the human element of the transformation is never lost in the technical requirements.

Planning & Delivery:

  • Expert at juggling complex, multi-stream programmes (think plate-spinning)
  • You are comfortable with ambiguity and evolving landscapes to create a clear approach to collecting, tracking and validating metrics and KPIs from relevant teams, including finance, throughout the life of the programme.

Operational Excellence:

  • You take ownership of decisions and hold yourself accountable for what you promise. You value diversity and inclusion, ensuring that the human element of the transformation is never lost in the technical requirements.

Leadership & Culture:

  • Ability to form effective partnerships and relationships with people both internally and externally, from a range of diverse backgrounds, sharing information, resources and support.
  • Engage senior leaders and delivery teams alike . Communicate purpose and direction with clarity, integrity and enthusiasm. Respect the needs, responses and opinions of others.
  • Cool headed in high-pressure situations . Take responsibility for delivering timely and quality results with focus and drive.
  • You can challenge ideas confidently, but know when to create alignment to deliver impact of initiatives and celebrate success.

We’ve got big ambitions so there’s going to be plenty of challenges. There are also a lot of benefits: 

  • An industry benchmarked salary. We’ll share it during your first conversation.
  • Share Options and a Save as You Earn scheme.
  • Flexible remote working with the option to visit our London hubs for team meetings and company events. You'll have access to a range of hot desking spaces around the UK
  • Electric Car salary sacrifice scheme through Tusker
  • Discount on our services and you get our coveted Cashback Card for free. You’ll also get access to 100s of rewards and discounts through Perkbox
  • A matched contribution pension scheme and life assurance up to 4x your salary. You can also access free mortgage advice and a financial wellbeing tool.
  • Family-friendly policies, designed to help you and your family thrive.
  • Discounted private health insurance, access to an Employee Assistance line and a free Virtual GP. Our wellbeing app Unmind supports your mental health.
  • Belonging groups that help UW shape an even more inclusive future.
  • A commitment to helping you develop your career journey through learning, coaching and new experiences

Not sure you meet all the requirements? Let us decide! Research shows that women and members of other underrepresented groups tend not to apply for jobs if they think they may not meet every qualification, when in fact they often do.

We provide equal opportunities, a diverse and inclusive work environment, and fairness for everyone. You are welcome to apply no matter your age, disability, gender, marriage or civil partnership status, pregnancy and maternity status, race, religion or belief, or sexual orientation. Please don’t be afraid to ask about what we can do to support your needs. All requests will be carefully and fairly considered.

Please note, if you are successful and offered a role at UW, you will be subject to a background check. Where checks are unsatisfactory or incomplete and/or a failure to reveal information relating to convictions that you are required to identify as part of the background checks, could lead to withdrawal of an offer of employment.

Perks & Benefits Extracted with AI

  • Flexible Work Hours: Flexible remote working with the option to visit our London hubs for team meetings and company events. You'll have access to a range of hot desking spaces around the UK.
  • Health Insurance: Discounted private health insurance, access to an Employee Assistance line and a free Virtual GP. Our wellbeing app Unmind supports your mental health.
  • Cashback Card for free: Discount on our services and you get our coveted Cashback Card for free.
  • Paid Time Off: Family-friendly policies, designed to help you and your family thrive.
  • Stock Options: Share Options and a Save as You Earn scheme.
Utility Warehouse

Hello, we're UWWe’re a bunch of great people working together, solving problems and having fun. Together, we strive to find solutions to help the great people around us get on with the things that really matter in life.How? It’s simple, we take the headache out of essential home services by providing them all in one place – energy, broadband, mobile, and even insurance. That’s one provider, one account, one bill, and lots of savings.We’re a truly unique FTSE 250 company with a business model that has a real social impact at the heart of it. Being a part of the UW community, you’ll join a working environment like no other - one where everyone matters - be it our customers, our partners or you, our people.About the role We've created a new role in our Finance team to take responsibility for preparing financial analysis and spreadsheet models for all areas of the business. Reporting to the Senior Finance Business Analyst, you'll work closely with the Group Forecasting Manager, Head of Finance and the CFO- it's a great opportunity to gain exposure to high-level financial analysis and decision making in a FTSE 250 business.This is a highly analytical role so you'll need to skills to develop and maintain complex financial models as well as understand the commercial levers that drive different parts of our multi-service business.What you'll doYou will be responsible for preparing and developing the commercial models across the business in Excel, liaising directly with senior commercial colleagues.  You will also have the opportunity to assist the Group Forecasting Manager with Group forecasting.About youFinancial modelling experience in Excel, building complex and bespoke commercial models. This experience will be likely to have been gained in the modelling department of a professional advisory firm, or within the business analysis department of a company.A commercial approach with an ability and desire to understand the drivers of the business in detail, and model the underlying dynamics accurately.Excellent verbal communication and interpersonal skills.Ability to communicate effectively and succinctly with people at all levels of the organisation.Be able to demonstrate initiative and be proactive in measures taken to achieve responsibilities, particularly driving consistent improvements to analysis and decision-making.Proven ability to work under pressure and to meet deadlines, whilst maintaining a high level of accuracy and focus. Crucially, a self-starter with an appetite to be hands-on.So why pick UW?We’re looking to double in size over the next 5 years so joining UW will accelerate your career. That’s not all, here’s some of the benefits you’ll get:An industry benchmarked salary that we'll share during your first conversation.Join in our success through a Share Options grant. You can also Save as you Earn.Hybrid working with 2 days in the office but we’re always open to a conversation about other working arrangements.Become a customer and save up to 30% on your utilities. We’ll throw in a free cashback card too so you can get even more bang for your buck!A matched contribution pension scheme & life assurance up to 4 x your salaryFamily friendly policies designed to help you and your family thriveWe take wellbeing seriously - As well as discounted private health insurance, you will have access to an Employee Assistance line and a free Virtual GP and regular health & wellbeing adviceBring your true self to work. Join one of our belonging groups and help UW shape an even more inclusive futureA commitment to helping you develop and grow in your role through a holistic approach to career developmentApply here !  If you think this is the role for you and want to be part of UW’s extraordinary growth, apply now. 

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