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Zoox
Zoox

Technical Program Manager, Service Center Operations

San Francisco, California, U.S.
Full-Time
$163,000 – $196,000 per year

TLDR

Lead logistics and infrastructure programs that drive the operational readiness of Zoox's autonomous fleet across multiple cities, emphasizing growth opportunities in a high-impact environment.

At Zoox, our Logistics and Service Operations teams are dedicated to ensuring seamless, scalable, and efficient processes that keep our fleet moving. We value collaboration, innovation, and a commitment to operational excellence. This role provides the opportunity to lead transformative logistics and infrastructure programs directly supporting the expansion and operational readiness of our autonomous fleet. You will be part of a passionate team building and standardizing service center systems that ensure readiness for scale while driving continuous improvement. You will play a pivotal role in our rapid growth, simultaneously managing service programs across various cities this year with plans for continued nationwide expansion in the years to follow. Our culture thrives on openness, shared learning, and supportive risk-taking while striving to make cities safer, smarter, and more sustainable. This role offers significant leadership, ownership, and professional growth opportunities in a fast-paced, high-impact environment. In this role, you will:

  • Manage and scale logistics service operations and distribution of materials nationwide, laying the groundwork for continued expansion in subsequent years.

  • Partner closely with inbound and outbound transportation to resolve daily logistical roadblocks and help drive long-term supply chain and transportation strategies.

  • Drive programs cross-functionally with fleet and base operations, materials planning, engineering, supply chain, quality and logistics operations teams to ensure seamless execution and alignment across all sites.

  • Spearhead new city launches by driving new infrastructure planning, facility buildouts, and operational readiness from concept to execution.

  • Establish critical service center performance metrics to monitor material availability, fleet readiness, and logistics performance, delivering regular updates to stakeholders.

  • Define and manage processes and operating procedures to ensure all teams clearly understand deliverables, timelines, and risks, enabling clear communication across regional sites.

  • Define program scope, milestones, KPIs, and success criteria aligned to business goals

  • Travel up to 40% within the United States to oversee new city launches, manage infrastructure initiatives, and directly support regional service operations, alongside regular travel between Bay Area facilities.

    • Qualifications:

  • Bachelor’s or Master’s degree in Engineering, Supply Chain, Business Operations, or a related field.

  • 6+ years of TPM, logistics, fleet operations, or service center experience in high-scale, fast-paced industries (e.g., automotive, aerospace, mobility, or complex logistics).

  • Proven expertise in leading complex, multi-site programs from design through implementation, with a strong ability to manage schedules, track milestones, and mitigate risks across multiple geographic locations.

  • Strong track record of driving organizational change and adopting new standards, backed by exceptional communication and stakeholder management skills to align and influence cross-functional teams at all levels.

  • Robust analytical capabilities with practical experience in process mapping, defining KPIs, and building operational dashboards to monitor performance and solve complex operational challenges.

    • Bonus Qualifications:

  • Master’s in Engineering or Supply Chain, plus PMP, PgMP, Lean, or Six Sigma certification.

  • Deep knowledge of service center optimization, material flow, and transportation engineering using ERP/WMS (SAP) and Lean principles.

  • Proficient in SQL, Python, or simulation tools for data-driven decisions, with a solid grasp of EHS, OSHA, ISO, and DOT standards.

    • Zoox
    Zoox

    Zoox is building a fully autonomous vehicle fleet from the ground up, coupled with the ecosystem necessary to launch this technology into urban environments. By integrating robotics, machine learning, and innovative design, Zoox is paving the way for a new era of mobility-as-a-service.

    Founded
    Founded 2014
    Employees
    500+ employees
    Industry
    Automotive
    Total raised
    $990M raised
    View company profile
    Technical Program Manager
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