Technical Program Manager

About the Company:

Octave is a modern behavioral health practice creating a new standard for care delivery that’s both high-quality and accessible. With in-person and virtual clinics in multiple states, the company offers evidence-based individual, couples, and family therapy, while pioneering relationships with payers to make care more affordable through insurance. By raising the bar on how care is delivered and how providers are supported, we are building a sustainable system that values equity, affordability, and effectiveness.

About the Role:

The Technical Program Manager will focus on partner integrations and cross-team coordination. This position involves the planning, execution, and governance of technical programs and launches with external partners. You will bridge gaps between engineering, product, operations, data, and partner stakeholders to deliver high-quality solutions on schedule. You will manage partner onboarding, integrations, and testing—driving issue resolution to remove blockers and ensuring alignment and accountability across all parties.

Duties/Responsibilities: 

• Define and manage program roadmaps, milestones, and success criteria for partner integrations and related product initiatives
• Coordinate cross-functional teams to align on requirements, dependencies, timelines, and deliverables
• Identifies dependencies, downstream impacts, risks, and resources needed throughout the development process
• Lead partner onboarding, technical integrations, and launch readiness, ensuring minimal disruption to user experience
• Manage test plans, run bug bashes, and oversee validation cycles to ensure all critical use cases are thoroughly tested before launch
• Proactively drive issue resolution and systematically working to identify and remove blockers
• Drive continuous improvement of alignment, communication, and support processes to strengthen long-term product success
• Create and maintain documentation, training materials, and scalable onboarding resources for internal users and partners
• Support partners by troubleshooting issues, managing escalations, and communicating updates clearly and promptly
• Investigate and document feature requests and bugs, using sound judgment to escalate or prioritize where appropriate
• Facilitate recurring syncs, status updates, and stakeholder reviews with clear agendas, notes, and action tracking
• Continuously refine coordination workflows, playbooks, and best practices to improve team efficiency and partner collaboration
• Monitor and report on performance, SLAs, and KPIs to inform ongoing improvements

Required Skills:

• Proven success guiding internal and external partner teams through ambiguity to achieve clarity, alignment, and execution on shared goals
• Builds strong, trusting relationships across teams and functions
• Communicates clearly and compassionately with both technical and non-technical audiences
• Highly organized and skilled at managing multiple programs and priorities simultaneously
• Strategic planning and critical analytical thinking
• Deep understanding of APIs, integrations, data flows, and system design
• Technical knowledge of software development processes and systems
• Analytical, data-driven approach to uncover areas for process improvement 
• Combines attention to detail with a focus on broader business impact
• Driven by curiosity to understand how systems work and why they break
• Continuously seeks ways to improve products, processes, and operations
• Speaks truth with empathy and integrity

Education & Experience 

• 4+ years of experience supporting internal operations or program management in a technology-driven environment
• 2+ years of experience writing and running SQL queries to support analysis and troubleshooting
• Experience working closely with engineering teams on technical requirements and delivery
• Experience with project management tools like Notion and Google Workspace, as well as development tools such as Shortcut or Linear

Octave's Company Values:

The below values drive our day-to-day operations.

• We’re human beings first. We operate with empathy and kindness – with our clients, with our collaborators, and with ourselves.
• People deserve better than status quo. We’re willing to tackle the intractable problems, no matter how big, because someone should. We ask big questions, we craft big solutions, and we challenge ourselves and others to make it happen.
• No bystanders. No stars. No tourists. Each person has been selected to be here, and with that comes a responsibility to bring your expertise, share your ideas, and help make this company better.
• Partnership paves the path ahead. We don’t operate in a silo, internally or externally. To transform the system, we believe in working with others to create something bigger, better, and stronger.
• Quality is crucial at scale. Quality is core to our business, and we refuse to sacrifice it as we grow.
• Progress is a process. In the pursuit of progress, we iterate, reflect, learn, adjust – and always leave things better than we found them.
• There are people behind every data point. We recognize that numbers tell only one part of the story, and we also do the work to understand impacts at the individual level.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer. 
• Must be able to frequently communicate with others through virtual meeting applications such as Zoom and Google Meet. 
• Must be able to observe and communicate  information on company provided laptop. 
• Move up to 10 pounds on occasion. 
• Must be eligible to work in the United States without sponsorship now or in the future.

Compensation:

Octave is committed to pay equity. To maintain our commitment to pay equity, Octave will follow Pay Transparency regulations on all open job postings.  Current Pay Transparency laws require companies to include a position's salary or hourly wage range (not including bonuses or equity-based compensation) in any internal or external job posting. This requirement extends to job postings published by a third party at an employer's request.

Octave will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Octave’s legal duty to furnish information.

Starting pay for qualified applicants will depend on a combination of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected salary range for this role is set forth below and this range may be modified in the future. 

The salary range for zone 1 (all states, excluding those in zone 2 or zone 3, and D.C.) is $109,700 - $117,800.

The salary range for zone 2 (CO, HI, MD, RI) is $120,700 - $129,600.

The salary range for zone 3 (AK, CA, CT, MA, NJ, NY, WA) is $126,200 - $135,500.

All zones are eligible for equity in the form of stock options.

Additionally, this position is eligible for the following benefits: company sponsored life insurance, disability and AD&D plans. Voluntary benefits such as 401k retirement, medical, dental, vision, FSA, HSA, dependent care and commuter/parking options are also available. Octave offers generous Paid Time Off as well as paid parental leave benefits. 

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.