Technical Program Manager (Customer-Facing AI-Driven Execution)

We are a dynamic UK-based technology company that is fundamentally changing the way international logistics operates. We’ve built deep credibility in the supply chain, partnering with more than 60 global leaders to eliminate manual processes, unify fragmented systems, and unlock intelligence at scale. Along the way, we’ve raised over $45M from Bessemer Venture Partners and Eight Roads to accelerate this mission.

With the launch of our next-generation agentic platform, we’re doubling down on our supply chain roots while laying the groundwork to expand into new industries. Designed to handle messy data, fragmented systems, and people-intensive workflows, our platform is already proving its versatility. Customers in finance demonstrate how these same capabilities translate seamlessly into finance, insurance, and beyond, validating our vision of Raft as the enterprise AI platform that can scale across industries.

As we continue to grow, we’re looking for a Customer-Facing Technical Program Manager — part Technical Program Owner, part Forward Deployed Engineer who can work directly with enterprise customers to implement, debug, and optimize AI-driven solutions. This is great for someone who thrives in ambiguity and excels at driving forward momentum across multiple stakeholders.

This person is a hands-on problem solver, a connector of people and context, and a translator between technical and business worlds. You’ll work directly with enterprise customers and internal teams to deliver short-cycle, high-impact initiatives, coordinating engineers, aligning priorities, and ensuring successful outcomes in dynamic environments. You’ll engage deeply with customer engineering teams to ensure successful deployments, troubleshoot integration issues, and creatively build solutions using our platform and existing toolsets.

This isn’t a process-heavy PM role. It’s about situational leadership, creativity, influence, and execution. This is a high-impact, customer-facing technical role,  ideal for someone who loves working close to real users, enjoys solving ambiguous problems, and thrives in a fast-moving environment where AI is applied in the real world.

What You’ll Do:

Drive Complex, Fast-Moving Programs

• Coordinate multiple workstreams with internal engineers, data scientists, and external customer teams.
• Keep everyone aligned — proactively communicate updates, risks, and next steps across functions and time zones.
• Unblock issues quickly by finding creative paths forward using the tools, people, and information available.
• Lead short-term technical projects to deploy and integrate our AI platform within enterprise environments.
• Debug and troubleshoot customer issues in real time — from data ingestion to model inference and API integrations.
• Rapidly prototype or configure creative solutions using our existing tools, SDKs, and APIs.
• Collaborate with Product and Engineering to identify feature gaps and influence roadmap priorities based on field learnings.

Customer Engagement

• Serve as the technical point of contact during deployment or pilot phases.
• Translate customer objectives into actionable, time-bound technical plans.
• Deliver technical clarity and confidence during high-stakes customer engagements.

Be a Creative Problem Solver

• Dive into technical details when needed: debug integrations, validate data flows, test features, and write clear engineering tickets or documentation.
• Use existing APIs, scripts, and workflows to prototype or patch together practical solutions.
• Continuously apply AI tools (e.g., for summarization, debugging, code generation, documentation, or workflow automation) to move faster and smarter.

Influence Without Authority

• Build credibility through competence and calm under pressure.
• Use soft power to align internal and external stakeholders — whether convincing a customer to adjust scope or persuading an engineering team to re-prioritize.
• Frame trade-offs clearly and help everyone focus on what drives the greatest value fastest.

What we’re looking for:

• 5+ years of experience in Technical Program Management, Forward Deployed Engineering, or Customer Engineering roles in SaaS or AI-related companies.
• Deep comfort operating across technical and non-technical domains; ability to talk APIs one minute and business impact the next.
• Strong debugging and troubleshooting instincts — you don’t stop at identifying a problem; you help find or prototype a fix.
• Exceptional communication and stakeholder management skills — written, verbal, and async.
• Proven ability to influence, negotiate scope, and align teams in high-stakes, fast-moving environments.
• Daily use of AI tools in your workflow; ideally, you’re AI-native — comfortable prompting, automating, and leveraging models creatively.

Nice-to-Haves

• Familiarity with AI/ML concepts, data pipelines, or enterprise integrations.
• Experience with Python, SQL, or scripting for light debugging or validation tasks.
• Exposure to high-growth Series A–C environments or enterprise deployment programs.

Why join us?

• Operate at the heart of technology strategy in a cutting-edge enterprise AI company.
• Gain exposure to the inner workings of a high-growth startup and help shape its scaling journey.
• Partner closely with senior leadership, including the CTO, CEO, and executive team.
• Build systems and processes that have a lasting impact on the company’s trajectory.
• Work in a high-energy, collaborative, and multicultural environment.