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Lucidya

Technical Product Manager - Support Solution

Riyadh , Saudi Arabia
full-time Remote

About Lucidya:

Lucidya is a leader in customer experience management (CXM), helping brands elevate their customer experiance with AI-driven insights and omnichannel support solutions. Our mission is to empower businesses to deliver exceptional customer experiences through our platform. Join us to shape the future of CXM and revolutionize how brands interact with their customers and enhance their experience!

What You'll Do:

  • Manage the Roadmap: Lead the OmniServe product from ideation to feature development.
  • Customer Empathy: Understand customer needs and translate them into impactful features.
  • Team Management: Collaborate with developers (back-end, front-end, QA) and cross-functional teams.
  • Stakeholder Engagement: Communicate effectively across sales, marketing, and external partners.
  • Product Requirements: Write clear, actionable product requirements and conduct daily stand-ups.
  • Market Research: Align product development with market trends and customer feedback.

Requirements

  • Experience: +5 years in product management.
  • Skills: Strong communication, stakeholder management, and analytical skills.
  • Technical Knowledge: Basic understanding of coding, databases, and APIs.
  • Methodologies: Familiarity with Scrum and Agile.
  • Language: Fluent in English.

Nice-to-Haves:

  • Experience in the customer support sector
  • Advanced technical knowledge
  • Female candidates are encouraged.

Benefits

  • Potential to lead a team
  • Contribute to high-value projects
  • Grow within a rapidly expanding company.
Lucidya

Lucidya is one of the fastest growing SaaS startups in the world & the leading social media analytics tool geared towards Arabic language. By leveraging AI, Machine Learning & big data technologies, we are on a mission of helping businesses in MENA region to understand and better serve their customers using our Media & Customer Intelligence products.With an HQ in Riyadh and offices in different countries in the world, we are funded by the most reputable investors in the region and scaling rapidly to meet the increasing demand of our products.Come and join the startup that has been named by World Economic Forum as one the most promising startups in MENA region … be part of the history we are making.

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