Technical Product Manager

Overview

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.

About the Role

We are seeking a seasoned, strategic individual with strong technical aptitude, to become part of the terminal experience You will be responsible for end-to-end analysis and design of business systems including needs assessment, requirements gathering, prioritization, planning and functional specifications.

This is a high-impact, highly visible role, designed for a forward-thinking professional who will help expand our terminal propositions.

In this role, you will work closely with our Commercial, Operational and Product & Tech teams to shape our terminal solutions, define requirements, and deliver to production, market competitive solutions.

There will be a particular emphasis here on the delivery of relevant local payment methods for target markets. This will involve working with relevant colleagues to define requirements and manage implementation.

You’ll partner with relevant stakeholders to understand key challenges, define local market requirements and address gaps, translating strategic goals into actionable product roadmaps, in addition to driving the go to market deliverables.

Key Responsibilities:

• Tech Domain Requirements: ensure clear requirements are documented and aligned with tech domain teams. Plan, organize, and write relevant specification and technical requirements documents in a timely and efficient manner in accordance with procedures and standards.
• Strategy and Roadmap: Help define and execute a comprehensive Terminal experience product & G2M strategy for relevant markets (including local payment methods), across Retail & Hospitality segments, ensuring alignment with global business objectives.
• Product Features: Assist with defining product requirements, change management and prioritization for relevant software features and partner requirements. Ensure development teams have clear requirements aligned to build methodologies.
• Merchant & Partner Requirements: Work closely with commercial leads, partners and key customers in formatting new product features relevant to the Terminal Experience offering
• Market Changes: Gain insight and comparison into market trends and competitor offerings ensuring Shift4’s offering is best in class for relevant target segments and markets. Take into consideration the diversity of the global markets and relevant local requirements.
• Go to Market: Working closely with relevant colleagues, to ensure a robust and comprehensive product launch process for all new terminal features and Products, acting as the technical SME where needed.
• Operational Support: Work with end users in various departments to identify and document standard business processes and end-to-end workflows.Serve as an escalation point for technical support issues.
• Solution Scaling: Define requirements for Local Payment Methods (LPM’s) that help scale relevant terminal solutions into new target markets.
• Integration Strategy: Working with global partners, help ensure all relevant go to market criteria is covered for new integrations and local market deployments
• Geographic Expansion: Define local requirements to ensure that the terminal proposition is fit for purpose in targeted countries with relevant localization where needed.

Requirements:

• Bachelor of Science degree in engineering, computer science, or related discipline
• 8+ years of progressive and industry related experience – specifically in the financial technology industry. 
• Experience in payments acceptance and processing
• Strong understanding of various payment mechanisms: credit card, debit card, e-commerce, and emerging payment options
• Knowledge of project management solutions such as MS Project, Jira or Confluence. 
• Excellent listening, interpersonal, written, and oral communications skills.
• Strong analytical and product management skills, including a thorough understanding of how to interpret customer business needs and translate them into application level and operational requirements
• Proficient with Microsoft Office Suite (Excel, Word, PowerPoint, Visio, Outlook).
• Ability to work independently and proactively with business teams and leadership. 
• Ability to effectively prioritize and execute tasks while under pressure. 
• Driven and self-motivated: with an exceptional ability to learn new technology and domains quickly