Technical Product Manager

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. 

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration. 

Why you will love this opportunity as Technical Product Manager at Civica 

As a Technical Product Manager, you will be responsible for equipping your team with detailed technical requirements through a product backlog to build high quality products, delivering to our product roadmaps that align to Civica’s strategic goals. 

Collaborating with cross-functional teams, you will take complex business problems and break them into simple, elegant and highly effective user stories, ensuring the end product aligns with the company’s mission and vision of becoming a global GovTech champion. 

What you will do to be successful in this role  

Key responsibilities 

• Collaborate with engineering teams to ensure that technical solutions meet product requirements whilst providing technical guidance and oversight to ensure that solutions are technically feasible, scalable, maintainable, and meet quality standards 

• Guide the engineering process by managing product backlogs, creating and refining product requirements into user stories with clear acceptance criteria 

• Participating in team ceremonies, such as sprint planning, daily stand-ups, and retrospectives, to ensure the engineering team has a clear understanding of product priorities 

• Triaging and resolving product-related issues, working with the engineering team to address bugs, and communicating with stakeholders to manage expectations 

• Identify upcoming risks and proactively implement strategies to mitigate them, ensuring successful product delivery 

• Together with the Product Manager, make trade-off decisions when faced with conflicting priorities, resource constraints, or technical limitations 

• Work closely with various stakeholders, including engineering, design, marketing, commercial, and customer success teams to ensure successful product development 

• Analysing data and metrics to inform product decisions, measure product performance, and identify areas for improvement 

• Support a strong culture of knowledge sharing and product decision and design documentation 

Requirements

• Demonstrated experience as a Technical Product Manager, working in a modern software or product organisation 

• Proven ability to create and manage backlogs, writing clear user stories with concise and detailed acceptance criteria 

• Capable of prioritising features, requirements, and tasks based on customer needs, business goals, and technical feasibility 

• Competency to participate in technical discussions, code reviews, and architecture decisions 

• Continuously seeking to understand customer needs, pain points, and motivations to develop products that meet customer requirements and deliver value 

• Strong analytical skills to collect, analyse, and interpret data to inform product decisions 

• Ability to work effectively with cross-functional teams, including engineering, design, marketing, sales, and customer success 

• Flexible to adapt to changing market conditions, customer needs, and business priorities 

• Strong problem-solving skills to overcome technical, business, and customer challenges 

• Operates with Agile development methodologies, such as Scrum or Kanban, to manage product development and collaborate with engineering teams 

• Understanding of programming concepts, including data structures, algorithms, and software design patterns 

• Knowledge of technical architecture, including system design, scalability, and performance optimisation

Benefits

Why you'll love working with us.

As a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities.  

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:

We're all different - and we love this about us.

We provide an inclusive, safe, and welcoming environment to all Civicans - there are heaps of opportunities to enable you to grow and be your best.   

Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.

Flexible Work - we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.

Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.