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Deutsche Telekom IT Solutions

Technical Process Manager (REF4577I)

Debrecen , Hungary
full-time

AI overview

Establish and enhance Change Management processes for clients, ensuring service readiness and supporting automation solutions in a dynamic IT environment.
  • Customer service consulting
  • Establishing the standard Change Management process for the customer, in order to be service-ready, in the sense of business enabling
  • Supporting the tool solution (ITSM) for the Request and Change processes
  • Supporting the automation solutions for the implementation of the customer requests
  • Creating the relevant Change templates in the tool for the automation solution
  • Accompanying the established automation solutions and supporting with any necessary adjustments in the templates/process
  • Consulting with the customer / automation stakeholders to find the best solutions for the different use cases
  • Supporting the overall onboarding procedure for the customer
  • Constantly monitoring and tracking the progress and quality of the established proces
  • Inititating improvement measures for the involved processes
  • Good IT knowledge and understanding
  • Structured analytic and working skills
  • Confident communication skills with strong customer focus
  • Good skills in consulting & establishing a process along customer needs and TSI standards
  • Change management experience
  • Interest in automation solutions
  • German (C1) and English (B2) language skills
  • Experience with customers in the Health area is an advantage

* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.

Deutsche Telekom IT Solutions

The largest ICT employer in Hungary, Deutsche Telekom IT Solutions (formerly IT-Services Hungary, ITSH) is a subsidiary of the Deutsche Telekom Group. Established in 2006, the company provides a wide portfolio of IT and telecommunications services with more than 5000 employees. ITSH was awarded with the Best in Educational Cooperation prize by HIPA in 2019, acknowledged as one of the most attractive workplaces by PwC Hungary’s independent survey in 2021 and rewarded with the title of the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.  

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