Technical Operations Support - L2

Euronet is looking for a technical professional to join our Operations team as a 2nd level support specialist within our ePay business segment (ePay website).

This role involves investigating payment transaction incidents in Romania, troubleshooting issues, and escalating cases to 3rd level support when necessary.

KEY RESPONSIBILITIES:

• Generate reports from databases
• Investigate issues (error analysis, database queries, and trace analysis)
• Handle technical errors related to PIN codes (PIN issuance, redemption, usage checks, and cancellations)
• Accurately document incident causes, resolve issues, or escalate them to the development team with clear descriptors
• Ensure timely follow-ups on incidents, requesting updates when needed
• Regularly report work status to the Support Manager, providing dashboards and incident categorization in line with Support guidelines

Requirements

GENERAL REQUIREMENTS:

• Knowledge of SQL is advantage
• A bachelor's degree is required; a degree in a technical field is a plus
• Fluent English
• Proficiency in the MS Office suite
• Prior experience in a Technical Helpdesk Support role is preferred
• Experience in Electronic Payments, Financial Services, Telecom, or a related industry is a plus
• Must have the legal right to work in the EU

 COMPETENCIES:

• Motivated, proactive self-starter with a success-driven mindset and a willingness to learn epay Payment Products
• Strong teamwork ethos, with the ability to prioritize tasks and multitask effectively
• Excellent technical troubleshooting and analytical skills, applying a logical and disciplined approach
• Strong customer focus
• Demonstrates high professionalism and quality in all interactions, with keen attention to detail

Benefits

• Subscription to a medical clinic
• Meal vouchers
• Shuttle bus service

Please ensure that your CV is submitted in English.