Technical Operations Specialist(f/m/d)

About Prewave

Make a Real Difference
At Prewave, we are dedicated to making a positive impact on the world. Our innovative AI solutions help businesses identify and predict global supply chain risks. Our aim is to make supply chains more resilient, transparent and sustainable. By doing this we help companies to ensure fair working conditions, eliminate child labour, reduce waste and promote sustainable practices across global supply chains.

Trusted by Global Industry Leaders
Prewave proudly partners with industry leaders such as BMW, Kärcher, Hilti, PwC, and Porsche. Our supply chain superintelligence helps navigate complex supply chain challenges, ensuring operational integrity and enhancing market leadership.

Your mission

We are looking for a Technical Operations Specialist to join our Customer Operations team. You will be the "technical backbone" for our Customer Success Team, ensuring our platform is perfectly configured so our customers - leading global enterprises - can master their Supply Chain Risk Management. 

Your main tasks will be:

• Platform Implementation: You take the requirements from the Customer Success team and translate them into a technical reality. This includes setting up new customer environments, configuring user permissions, and tailoring the platform to specific client needs.

• Data Operations: You handle bulk data updates and large-scale data imports, ensuring high data quality across the system.

• Documentation: You create and maintain system documentation to ensure transparency in our processes and help build our internal knowledge base.

• Troubleshooting & Automation: You collaborate with the Customer Success team to troubleshoot technical roadblocks to solve unique customer challenges, and support in building automations.

Your profile

Must-haves:

• Very good Excel skills, tech-savviness and ability to work with various technologies and online platforms

• Working knowledge of SQL or propensity to learn

• Ability to translate technical details into simple language for your non-technical colleagues in Customer Success

• Highly reliable, detail-oriented, and able to adapt to diverse work environments

• Familiarity or willingness to work in a high-paced start-up environment

• Fluent English skills, both written and spoken

• Valid work permit for Austria

Bonus points for:

• Script type programming languages (e.g. JavaScript or Python)

• Fluent German skills

• Experience in a SaaS & digital solutions companies

• Completed higher education (HAK, HTL, Bachelor’s Degree or equivalent)

• Previous experience in a technical support role, procurement, or supply chain environment

What we offer you

What You Can Expect:

• Competitive Compensation and Benefits: We recognize and reward talent. You'll receive a competitive compensation package of minimum EUR 2,473 gross monthly based on the collective agreement with possibility of higher rates tailored to your qualifications, experience, and the role.
  
  
• Inclusive and Supportive Work Environment: Join a dynamic team in a welcoming and inclusive atmosphere. We celebrate diversity and are committed to fostering a workplace where all backgrounds, identities, and experiences are valued. Your voice is important here.
  
  
• Work-Life Balance: Your well-being matters. Enjoy flexible working hours and options for working from home to promote a healthy balance between your professional and personal life. 

What our employees love:

• Celebrate Your Birthday: Enjoy an extra vacation day to make your birthday special.
• Office Snacks and Fruits: Stay energised with a variety of snacks and fresh fruits available in the office.
• Engaging Team Events: Join us for cheese tastings, Ping-pong tournaments, company dinners, seasonal celebrations, and more to foster a vibrant team spirit.
• Health and Wellness Initiatives: Participate in team sports through our partnership with Eversports, support your mental well-being with guidance from our workplace psychologist, and benefit from health initiatives such as shiatsu sessions, vaccinations and regular health check-ups to prioritise your physical and mental well-being.
• Your device of choice: whether it's Windows, MacOS or Linux, we'll let you choose your preferred operating system.
• Training and Development: We believe in investing in our employee’s growth. Besides company-wide German- and soft skills training, each team member is encouraged to discuss their professional development ideas with their manager.