Technical Operations

OVERALL ROLE: The Technical Manager will (lead a team to) manage the day-to-day M&E Operations and activities for the assigned property/facility, and be the on-site key point of contact for key location stakeholders. The role will assume overall responsibility for site budgets, accounting and finance, maintenance and operations, contract services, purchasing of material, equipment & supplies, occupancy services and helpdesk. MAJOR RESPONSIBILITIES ▪ Operations Management: ● Establish Engineering & Operational procedures and roll out the same for site staff ● Establish contacts with local authorities on the facility related issues and maintain the relationship. Responsible for all legal & authorities related compliances pertaining to facility & engineering systems ● Plan and manage the budgets for Engineering & Operational contracts ● Carry out Technical Audits for all installations at periodical intervals ● Review the maintenance/service practices of M&E Contractors to deliver quality work practices in line with the manufacturer recommendations ● Plan & take responsibility for smooth operations of all Mechanical, Electrical, Plumbing installations and Civil works pertaining to the facility ● Responsible for planning a critical spares list for all installations as per manufacturer's recommendations and inventory ● Responsible for development of all maintenance related schedules and shutdowns in consultation with Clients / OEMs ● Periodically inspect the logbooks, checklists and PPM schedules for a better management of Engineering systems ● Work towards the 'ZERO' down time and set up the practices to ensure the delivery of seamless service ● Responsible for ensuring all statutory obligations such as Fire, Lift, Explosives and stability certificate etc. ● Responsible for setting up the maintenance contracts to ensure the risk mitigation ● Implement the Energy management programs to reduce the cost on utilities ● Handle small renovation projects from initiation to completion. Basic knowledge of Projects management is essential ● Responsible for weekly & monthly reports on M&E, covering the maintenance contracts, spare parts consumption, Incident reports, Improvement projects etc ● Ensure energy management, saving opportunities, risk management & engineering systems audits. ● Recommend continuous quality improvement practices and implement Industry Best Practice operations ● Review existing operations regularly to reduce costs and improve operational standards ● 24/7 emergency call support and site attendance is required ● Develop and implement a facility management program including preventative maintenance and life-cycle requirements ● Supervise maintenance and repair of facilities and equipment. Timely maintenance of Generator, UPS, Elevator, Air conditioners and other critical equipment ● Plan and monitor appropriate facility management staffing levels & ensure efficient utilization of facility maintenance staff ● Develop and implement innovation programs and processes that reduce utility costs, increase productivity and savings and share learnings with within department ● Continuous optimization of processes, tools and documentation ▪ Stakeholder Management: ● Develop and sustain a high-quality well motivated team ● Ensure that engineering staff is qualified and trained to perform the duties they are expected to carry out ● Manage and coach team ● Provide technical advice and guidance for site delivery team ● Ensure high staff morale, trust and work ethics ● Build and maintain an environment that supports teamwork, co-operation and performance excellence within team ▪ Contracts Management: ● Plan and manage all contracts to ensure that they are professionally delivered at the right costs ● Ensure expiry of contracts are well-monitored and re validations are initiated if needed ● Ensure contracts are continually assessed to deliver best value ● Calculate and compare costs for goods and services to maximize cost-effectiveness ● Manage contractor and vendor relationships ▪ Procurement & Vendor Management: ● Ensure vendors are well-managed, delivering services on time and within budget ● Review the maintenance/service practices of M&E contractors to deliver quality work practices in line with the manufacturer recommendations, established processes, tools and documentation ● Plan and manage budgets for Engineering & Operational contracts ● Ensure that vendor procurement processes comply with agreed procurement guidelines as well as One97 / Paytm best practices ▪ Finance Management ● Verify payment and invoicing match contract pricing ● Prepare and track facility budget ● Monitor expenses and payments ● Generate and present regular reports and reviews of facility-related budgets, finances, contracts, expenditures and purchases for the location ● Develop and implement cost reduction initiatives ● Actively work to ensure that the site’s financial operations are meeting or exceeding targets and control requirements including One97 / Paytm best practices ● Ensure financial processes are followed at all times ▪ Health & Safety Management ● Ensure the provision of a safe working environment ● Advise on and monitor energy efficiency ● Oversee environmental health and safety practices & implement changes for safe work environment ● Respond to facility and equipment alarms and system failures ● Ensure compliance with statutory regulations on fire, health and safety standards CANDIDATE SPECIFICATION: KEY SELECTION CRITERIA Ideal Experience : ● Graduate / Postgraduate in Electrical Engineering ● 10-12 years’ experience in managing Conventional / Multi-tenant Facility ● Has background and experience working in service industry ● Knowledge of local occupational health and safety requirements ● Knowledge of critical facilities ● Knowledge of vendor management for specialized services ● Excellent understanding of technical aspects of property and its utilities (Data center, generators, Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, UPS, BMS system) ● Strong budget management and financial analysis skills Other Personal Characteristics: ● Strong communicator – Good presentation skills and possesses strong verbal & written communication skills (English & Hindi), also an active listener ● Passion for quality – has an eye for detail to make sure the best delivery of services ● Self-motivated; confident & energetic ● Ability to effectively deal with stressful situations ● Flexible – able to adapt to rapidly changing situations ● Strongly goal-oriented – able to focus on meeting all performance targets ● Is a team player – able to cooperate and work well with others to meet targets ● Proven ability to initiate and follow through with improvement initiatives ● Exhibits honesty & trustworthiness