Technical Operations Manager (Audio/Video/Digital Media)

About the role

Manage technical operations teams consisting of encoding operators, mastering operators and audio/media operators located in Seoul as an extension of a larger global team of individuals supporting Pixelogic’s global operation.

In this role the candidate will be responsible for overseeing day-to-day deadlines, communicating with project management staff and company executives.

The candidate will be responsible for overseeing day-to-day deadlines, communicating with project management staff and company executives. In addition, this position will be the primary point of contact with the global department leads located in Los Angeles, California, and will be responsible for training and documenting new/different procedures, maintaining a continuity of business procedures between Los Angeles, London, Cairo, Cape Town, Tokyo, and Seoul. The ideal candidate will have a solid understanding of the technical aspects of the various content specifications.

They will be highly motivated, possess a flexible attitude, and adapt quickly in a fast paced environment. In addition, they must be able to work as part of a team that deals with changing priorities and workloads. Attention to detail and efficient multitasking are mandatory. Extensive knowledge of video encoding and transcoding systems is essential. A background in processing UHD media is a plus. The candidate will be trained as a Pixelogic pHelix systems expert to support, train and advise operations across APAC. The candidate will support the APAC executive team in rolling out new initiatives to customers and attending meetings as a Subject Matter Expert (SME).

Responsibilities

• Lead and support a large team within a time-sensitive and demanding environment.

• Oversee day-to-day local technical operations.

• Ensure deliveries are met.

• Maintain constant communication with cross-functional support teams to ensure proper operations.

• Forecast project capacity requirements and create production action plans.

• Manage timely data collection to update operations metrics to achieve productivity targets, eliminate inefficiencies, and adhere to the highest service quality standard.

• Continuously develop and deliver technical training programs for the technical operations team.

• Train and document new/different procedures.

• Implement operational policies and quality assurance protocols to meet quality standards of leading streaming service providers.

• Act as the primary point of contact with the global department leads located in the US.

• Collaborate and communicate directly with project management staff and company executives.

• Act as the primary point of contact with the global department leads located in the US.

• Partner with Technology team to introduce and improve proprietary tools and systems.

• Continuously researching and identifying new tools and systems to enhance operational workflows and capabilities.

• Ensure information security objectives are translated into tactical goals that guarantee information security objectives are met and exceeded.

• Become a pHelix systems expert and provide support as needed to ensure continuous worldwide operations. Support, train and advise the local Project Management staff as needed.

• Support the APAC executive team and participate with customers as a SME.

• Other related tasks as assigned to fulfill responsibilities.

• 시급하고 까다로운 환경에서 대규모 팀을 이끌고 지원하기.
• 그날그날의 현지 테크니컬 작업을 감독하기.
• 납품기한 지키기.
• 원활한 운영 보장하기 위해 다기능팀과 지속적인 소통을 유지하기.
• 프로젝트 요구사항들을 예측하고 프로덕션 실행 계획을 만들기.
• 적시에 데이터 수집을 실행하여 운영 매트릭스를 업데이트하여 생산성 목표를 달성 및 비효율성을 제거, 최고의 서비스 품질 수준을 유지하기.
• 을 위한 기술 교육 프로그램을 지속적으로 개발하고 제공하기.
• 새로운/다른 절차를 교육 및 문서화하기.
• 운영 정책 및 품질 보증 의례를 구현하여 주요 스트리밍 서비스의 품질 기준을 충족하기.
• 미국 글로벌 부서 리드와 주요 접촉의 역할하기.
• 프로젝트 관리 직원 및 회사 경영진과 직접 협업하고 연락하기.
• 특허 도구 및 시스템을 도입하고 개선하기 위해 기술 팀과 협력하기.
• 지속적으로 새로운 도구와 시스템을 연구하고 찾아 운영 워크플로우와 능력을 향상시키기.
• 정보 보안 목표가 충족되고 초과되었음을 보장하는 전술적 목표로 변환되도록 하기.
• pHelix 시스템 전문가로서 세계적으로 지속적인 운영을 보장하기 위해 필요에 따라 지원을 제공하기. 필요에 따라 현지 프로젝트 관리 직원을 지원, 교육 및 조언하기.
• APAC 경영진을 지원하고 고객과 함께 SME로서 참여하기.
• 기타 관련 업무

Requirements

·         Fluency in English and Korean

·         Bachelor’s degree or equivalent trade-specific education

·         Management experience

·         8 + years of experience in Digital Media and post-production project management.

·         2+ years in audio post-production or media service projects for film and tv

·         Excel and other MS Office application software

·         Non-linear video workstation editor skills

·         Experience in post-production media workflows including tools such as Telestream Vantage, Da Vinci Resolve, Adobe Premiere, and ProTools.

·         Clear understanding of subtitling specifications and formats, audio sample rates, video frame rates and compressions, SMPTE timecode, and traditional multi-channel audio configurations (2.0, 5.1, 7.1) is necessary.

·         Familiarity and working knowledge with some of the tools and applications including but not limited to DVS Clipster, Colorfront Transkoder, and Aurora are essential.

·         Clear understanding of 4k(UHD) and HDR is required.

·         Experience in IMF mastering is a huge plus.

·         Proficient with Mac OS, Windows, and Linux systems.

·         Demonstrable experience in picture and audio editing and transcoding is required.

·         Solid knowledge of digital file formats.

·         Knowledge of color space, aspect ratio, transfer characteristics, video and audio codecs, compression, and other characteristics associated with media is required.

·         Problem solver with a creative and innovative approach with the ability to think out of the box.

·         Ability to multitask.

·         Excellent communication skills.

·         Passionate about quality, customer experience, and customer service excellence.

·         Ability to handle high-pressure situations and sensitive information.

·         Ability to prioritize, manage orders and work well close to deadlines whilst producing high-quality work.

·         Detail oriented and strong organizational skills.

·         Ability to operate on own initiative while also working in a collaborative environment.

·         Ability and willingness to learn new methods, procedures, or techniques and take on new tasks.

·         Experience managing a team to meet deadlines.

·         Ability to understand, correct and document procedural issues in the operation.

·         Excellent communication skills over phone and email

·         Deep sense of urgency and ability to work in a fast-paced environment with self-direction.

·         Problem solver with a creative and innovative approach and ability to think out of the box.

·         Outstanding attention to detail

·         Ability to work flexible shifts and hours as required to support operations.

Benefits

Equal Opportunity Employer

We are an equal opportunity employer. Our employment decisions are made without regard to race, religion, color, gender, gender identity, disability, age, sexual orientation, national origin, marital status, citizenship, veteran, military, or any other legally protected status.

고용 평등 기업

저희는 고용 평등 기업으로, 인종, 종교, 피부색, 성별, 성 정체성, 장애, 나이, 성적 지향성, 국적, 결혼 유무, 시민권, 참전용사, 군인 혹은 기타 법적 보호를 받는 지위가 채용 결정 시 아무런 영향을 주지 않습니다.

Benefits & Perks

• Robust pension plan
• Global company with a diverse and inclusive environment
• Career development, learning programs focused on sharpening leadership skills
• Collaborative, team-based structure