Support and maintain internal tools and data systems for professional sports teams, ensuring smooth operations and effective tool deployment in a fast-paced tech environment.
Technical Operations Coordinator
We are seeking a proactive and detail-oriented Technical Operations Coordinator to join our growing Technical Operations team. In this role, you’ll support and maintain our internal tools, data systems, and infrastructure used by some of the most advanced teams in professional sports. You will report directly to the Technical Operations Manager and work alongside the Technical Operation Leads within your team.
As a Technical Operations Coordinator, you’ll work at the heart of our technology stack - supporting critical system tools, ensuring smooth operations for internal teams and clients, and playing a key role in our tool deployment, calibration, and QA processes.
This role is ideal for someone who enjoys digging into issues, thrives on collaboration, and is excited about working in a fast-paced, innovative sports tech environment. Join our growing Technical Operations team, where your curiosity, creativity, and problem-solving skills will have a direct impact on real-time data systems used by professional sports organizations.
Coordinate and Support Tool Rollouts: Set up and deploy acquisition and processing tools across systems; test new features and document performance.
Own System Setup & Maintenance: Set up new servers, configure network drives, and install remote tools to ensure smooth end-to-end data flow.
Troubleshoot Like a Pro: Address hardware and software escalation—everything from camera alignment to drive mapping to tool maintenance.
Document & Communicate: Keep internal documentation fresh and accurate; work cross-functionally to share knowledge and improve training materials.
Calibration and Realignment: Assist with camera calibrations, realignments, and system resets to ensure accurate data capture across environments.
Be a Reliable Partner: Support our Field Service and Data Processing teams by being a dependable technical resource during calibrations, live events, and post-processing.
Work With Cool Tech: From force plates to Edgertronic cameras to our own custom suite of analysis tools—you’ll touch a little bit of everything.
Hawkeye integration: Begin our push to integrate the Hawkeye and KinaTrax Tech Ops team by overlapping some hours to our Hawkeye counterparts in assistance with weekly tasks.
A collaborative and energetic environment that values curiosity, communication, and problem-solving
Opportunities to work with cutting-edge sports technology used by top-tier clients
The chance to make your mark on internal tools, processes, and product support systems
A team that genuinely supports each other and loves what they do
At least one season’s worth of experience in our KTX ecosystem or similar experience with system workflow
Experience with remote access tools like TeamViewer, LogMeIn, or SplashTop
Basic knowledge of system configuration (network drives, Dropbox, XMLs, etc.)
Strong skillset to troubleshoot hardware/software environments
Experience with tools like Google Docs, Slack, or Monday.com
Strong communication and documentation skills
A growth mindset and willingness to learn
Experience with sports data, motion capture, or system integration
Familiarity with scripting or simple automation tools
Knowledge of camera calibration or GPU performance monitoring
We’re a sports technology company focused on high-fidelity data collection and analysis to help elite sports teams make game time decisions. We work closely with clients in real-time environments to ensure reliable, efficient delivery of technical solutions. Innovation, collaboration, and operational excellence are at the core of everything we do.
Hawk-Eye Innovations builds scalable backend systems and cloud-deployed solutions specifically for the sports tech industry, working with major leagues like the NFL, NHL, MLB, and NBA. We focus on enhancing fan experiences and optimizing event management through innovative technology.
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Operations Coordinator Q&A's