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Redox
Redox

Technical Onboarding Manager

Full-Time
Remote
$112,000 – $130,000 per year

TLDR

Technical Onboarding Managers develop strategies to help customers achieve integration goals and guide them through the onboarding process with Redox.

Redox is on a mission to accelerate healthcare’s transformation with useful data. Redox Engine, a flexible interoperability platform, connects and powers real-time healthcare data exchange. With just one connection, data can be orchestrated across a growing network of 12,000+ systems and organizations, including 100+ electronic health record systems (EHRs). Redox processes over 1.2 billion messages per month across our health tech vendor, provider, payer, EHR, and life sciences customers. Opportunity & Impact Technical Onboarding Managers form an important part of the collaborative team between Redox and our customers by developing shared strategies to help our customers reach their integration goals. You'll use your healthcare experience, clinical workflow understanding and EHR knowledge to provide recommendations and direction to enable new customers to seamlessly onboard using Redox as their integration partner. You'll also play a vital role in helping our customers expand their own understanding and use of Redox and the healthcare integration standards powered by our engine. Finally, you’ll help customers set up their first integration with customers leading them through their go-live. You'll make a positive impact from day one as part of a collaborative and committed team, and will enjoy opportunities to grow toward your strengths and what interests you most. Job Responsibilities

  • Partner with customers from contract assignment through their onboarding experience

  • Act as a trusted collaborator with the customer to prepare technically and operationally for ideal integration outcomes

  • Work with our customers and their customers to help guide them through integrating with their first site

  • Help guide customers through training so they can develop, prepare operationally for integrations, and use the Redox tools optimally

  • Collaborate internally to manage customer onboarding, success plan, and escalations

  • Maintain internal documentation relating to customers and processes

  • Create onboarding collateral for use through our learning management system

  • Keep up to date with product enhancements

  • Monitor industry trends and how they impact our customers

    • Required Skills & Experience

  • 5+ years of deep EHR integration and workflow knowledge

  • Functional understanding of data formats like HL7v2, XML, X12, APls

  • Understanding of various healthcare workflows

    • Preferred Skills & Experience
  • Demonstrated experience with expanding customers and building franchises
    • Software Platform / Tools

  • Jira/Confluence

  • Salesforce

  • Customer Management Software

    • About Redox - Take a look here: https://youtu.be/4OjENXR6UXA
     
    What We Do
    Healthcare organizations and technology vendors connect to Redox once, then authorize what data they send to and receive from partners through a centralized hub. Redox's cloud-based platform is vendor and standards-agnostic and enables the secure and efficient exchange of healthcare data.
     
    This approach eradicates the need for point-to-point integrations and accelerates the discovery, adoption, and distribution of patient and provider-facing technology solutions. With hundreds of healthcare organizations and technology vendors exchanging data today, Redox represents the largest interoperable network in healthcare. Learn how you can leverage the Redox platform at www.redoxengine.com.
     
    Other Stuff About Us
    Redox is an EEO company. We fully support the diversity of our team. As part of our ongoing work to build more diverse teams at Redox, you will be asked to complete a voluntary EEO survey when applying. This survey is anonymous, we cannot link your application record with your survey responses. We request that you complete this voluntary survey as we run monthly reports for each team which provides data for diversity in terms of gender and ethnic background in our Applicants and our Hired Redoxers. We take this data very seriously and appreciate your willingness and time to complete this step in the process.
     
    Successful candidates must be eligible to be employed in the U.S. and must reside & work in the continental U.S.
     
    Thank you for your interest in Redox!
     
    #LI-TA1

    Benefits

    Equity Compensation

    Stock Options

    Health Insurance

    Medical/Dental/Vision Benefits on Day 1

    R^Charge sabbatical

    R^Charge (6 weeks paid sabbatical + stipend)

    Paid Parental Leave

    Paid Parental Leave (16 weeks)

    Paid Time Off

    15+ Observed Holidays

    Remote-Friendly

    100% remote first culture (must be based in the US)

    Wellness Stipend

    Productivity Stipend & Wellness Fund

    Redox
    Redox

    Redox is transforming healthcare data interoperability, offering a platform that connects diverse healthcare systems for seamless data exchange. Our solutions cater to healthcare providers, payers, and vendors, enabling them to process and act on massive amounts of real-time data effectively. What sets us apart is our extensive network of over 12,200 connected organizations and a commitment to exceptional reliability, achieving 99.95% uptime.

    Employees
    51-200 employees
    Industry
    Internet Software & Services
    Total raised
    $95M raised
    View company profile
    Onboarding Manager
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