Want to show the world how to build AI infrastructure? Want to guide new cloud builders on how to design, build and operate AI cloud networks? Better yet, want to build an AI assistant that does this for you? If you have a network engineering background and you enjoy telling good stories while documenting and demonstrating technology, this is the job for you.
As Hedgehog's first Technical Marketing Engineer, you will play a key role in defining this critical job function at a fast growing open source company leading the AI Network category. In the short term you will:
Explain the Hedgehog product producing 2-3 minute YouTube videos covering a range of topics including:
Demonstrate the Hedgehog product live for prospective customers.
Wear a second hat as a technical writer improving technical documentation from our engineering team. Improvements include tech writing best practices for a quick start guide, tutorials, lab exercises, background information, glossary, and context that frames the software engineering details.
Train a Hedgehog virtual assistant to answer customer questions by feeding your technical documentation and marketing material into Retrieval Augmented Generation (RAG) for an open source Large Language Model (LLM).
Guide prospective customers through virtual lab exercises so they can evaluate the same product features that you demonstrate in videos and discovery calls.
Assist prospective customers in designing, planning and scoping their AI cloud infrastructure.
Assist prospective customers in documenting their infrastructure as code, implementing Gitops, and integrating Hedgehog into their Gitops process.
Position Hedgehog relative to our partners and competitors.
Handle customer objections and build objection handling playbooks for SDRs using Hubspot.
Write blogs on AI network topics, Hedgehog capabilities, and Hedgehog customer stories.
Train new sellers at Hedgehog and our GTM partners on how to position Hedgehog in AI cloud infrastructure solutions.
Requirements:
Bachelor's or Graduate's Degree in computer science, data science, electronics, or engineering.
Industry experience with cloud networking and/or a strong understanding of cloud networking concepts like VPC, BGP EVPN, VXLAN, NAT, DHCP, ZTP, SDN, RoCEv2, ECN, PFC
Strong technical writing skills demonstrated by a reference portfolio
Strong oral communication with a gift to simply explain complex technical concepts with stories that non-technical people can easily understand
Basic video editing skills
Bonus:
Degree (or equivalent) in Computer Science, Computer Engineering, or a related technical field
Curious nature and desire to tinker: you want to pull things apart to see how they work
Love of new and emerging technologies
Ability to distill complicated ideas to just the right number of words
Experienced with technical writing using Markdown and Material for MkDocs
Experience with AI/ML models
Experience with open source software
Experience in embedded or network engineering, technical support, product testing, or QA
Hedgehog Benefits
About HedgehogHedgehog is an open source software company dedicated to giving Cloud Native application owners the ability to deploy workloads on edge compute and distributed cloud infrastructure with the same procurement power and automated operations that power the public cloud. Hedgehog helps customers escape vendor lock, automate mass-scale infrastructure operations, and reduce their cost of service. Hedgehog is a member of the Open Compute Project, The Linux Foundation, and the SONiC community.Hedgehog ValuesFamilyAll for one and one for all! When you join Hedgehog you join a family. We are a community of friends who enjoy working together. We try really hard to understand each others values and discern whether our values are compatible. If they are, we treat each other with the love and respect we would treat a family member.TrustWe need to know you can get the job. We need to know you have our backs. We trust that we can make each other successful. If we can’t trust each other, we can’t succeed.HonestyTransparency builds trust. We always strive to be as transparent, open and honest as possible. We aren’t passive aggressive, opaque or two-faced. We say what we mean and we mean what we say. That doesn’t mean that we are blunt, rude, or aggressive. It means that we are open with ourselves, our teammates, our partners and our customers. We’re in the business of open-source software after all. We should walk the walk when we talk the talk.FairnessPolitics suck. Favoritism sucks even more. Be a good human. Do unto others as you would have them do unto you. Kick ass and you will be rewarded. Fail and we will help you succeed. Loose trust and we will let you know you need to have our backs.InnovationWe take risk to join a community like Hedgehog because we want to build, market, sell and support a really great product that delivers incredible value for customers. We are in the tech business because we love the creative destruction of innovation. We love to disrupt the status quo, and we love to make people happy when they use our stuff.FunWork should be fun. A lot of fun. We all want to love what we do. Life is short. It’s too short to not have fun doing what we do at least five days a week. Work can be hard at times, but we put in the effort because we feel satisfied with the results we achieve and the relationships we build. When we consistently feel that work is not fun, we introspect to understand why so we can get back to having fun again.CareAs much as we want to make Hedgehog a family, we all obviously have actual families outside of work. Family comes first. If you need time, space or support to take care of your family and yourself, we go out of our way to give you what you need.Hedgehog BenefitsWorld class teamFun cultureEngaging and interesting engineering problemsCompetitive salaryStartup equityHealth Insurance (Medical, Dental, Vision)Unlimited time offWork from home (fully remote, USA based candidates only)Laptop, IT equipment
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