Lead complex enterprise partner onboarding and launch initiatives while standardizing implementation offerings in a cross-functional healthcare environment.
At Sprinter Health, our mission is reimagining how people access care by bringing it directly to their homes. Nearly 30% of patients in the U.S. skip preventive or chronic care simply because they can’t get to a doctor’s office. For many, the ER becomes their first touchpoint with the healthcare system—driving over $300B in avoidable costs every year.
By using the same technologies that power leading marketplace and last-mile platforms, we deliver care where people are, especially those who need it most. To date, we’ve supported over 2 million patients across 22+ states, completed hundreds of thousands of in-home visits, and consistently maintained a 90+ NPS. Our team of clinicians, technologists, and operators has raised over $125M from investors including a16z, General Catalyst, GV, and Accel.
We’re hiring an Implementation Manager to join our Partnerships organization and lead enterprise partner onboarding and launch across Sprinter’s largest health plan and health system relationships. This role sits at the center of Sales, Customer Success, Product, Engineering, and Operations and is responsible for ensuring every new partner launch is executed smoothly, delivers value quickly, and scales across markets and products.
In this role, you will own Sprinter’s end-to-end enterprise implementation motion: from technical discovery and solution design through launch readiness and post-launch stabilization. You’ll help define and standardize our implementation offerings while creating clear mechanisms to evaluate and manage custom partner requests. This is a highly cross-functional role that requires strong program leadership without direct authority, comfort working with senior stakeholders, and sound judgment in balancing customer needs with operational scalability.
If you enjoy leading complex, multi-stakeholder launches, translating enterprise requirements into scalable solutions, and building repeatable implementation frameworks in a high-growth healthcare environment, this role is for you.
Own end-to-end onboarding and launch for complex enterprise health plan and health system partners
Lead technical discovery across workflows, data/integrations, compliance, reporting, and success criteria
Translate partner requirements into structured implementation plans aligned to Sprinter’s standard offerings
Evaluate and broker custom partner requests in partnership with Product and Engineering
Serve as primary internal owner for launch readiness, including risk identification and go/no-go decisions
Drive cross-functional execution across Sales, Customer Success, Product, Engineering, Operations, and Support
Manage technical setup and integrations, ensuring configurations meet Sprinter and partner requirements
Troubleshoot onboarding issues (data transfer, workflows, configuration) and ensure smooth post-launch stabilization
Partner with Product and Engineering to define and evolve Sprinter’s standard implementation offerings
Build and continuously improve Sprinter’s enterprise implementation playbook across partners and geographies
Establish clear handoffs and success criteria from deal close through steady-state Customer Success ownership
Ensure implementation processes align with contractual SLAs and partner commitments
Identify recurring implementation friction and translate insights into product or operational improvements
Balance partner customization with long-term scalability and repeatability
Influence senior internal leaders and enterprise customer stakeholders to maintain alignment and momentum
Proactively manage dependencies, timelines, and competing priorities across multiple teams
Provide clear executive-level visibility into launch status, risks, and tradeoffs
Drive decision-making across ambiguous or high-stakes implementation scenarios
Support strategic initiatives that improve enterprise partner experience and scalability
5+ years in implementation, customer success operations, technical program management, or similar roles
Led complex, cross-functional initiatives with multiple stakeholders and tight timelines
Conducted technical discovery with enterprise customers and translated workflows into technical requirements
Partnered closely with Product and Engineering to deliver scalable implementation solutions
Managed enterprise or strategic customer onboarding and launch motions
Operated effectively in fast-paced, high-growth environments with ambiguity
Experience in healthcare, health tech, or with enterprise health plans or health systems
Familiarity with healthcare operations, data integrations, or regulated environments
Built or scaled implementation frameworks across multiple enterprise customers
Strong stakeholder management with senior internal and external partners
Track record of balancing customer needs with operational scalability
Experience at a high-growth or pre-IPO company (Series B–D preferred)
Sprinter Health is an equal opportunity employer. We value diversity at our company and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other protected class.
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