Squadio is a Global Remote-first IT service provider headquartered in Riyadh KSA with Delivery Centers in Egypt and KSA. Our distributed teams are located in Tunisia, Egypt, KSA, Palestine, Nigeria & India. We were founded in 2011 in Riyadh, KSA, as an app development company (previously Ibtikar technologies) successfully pivoted our model to support the growing need of startups and companies seeking to hire and manage their own engineering team remotely with engineers vetted by Squadio’s talent community.
Job Brief
We are seeking a highly motivated and detail-oriented SAP Technical Expert to join our team. The ideal candidate will have a strong analytical mind and excellent communication skills.
Job Responsibilities
•Enhance the overall experience of customers with Marketplace platform before the
implementation of new services though the following:
o Detailed profiles of different customer segments, including demographics, behaviors,
needs, and preferences.
o Analysis of customer feedback collected through surveys, reviews, and other channels.
o Reports highlighting key themes, trends, and areas for improvement based on customer
feedback.
o Actionable plans for addressing identified issues and enhancing various aspects of the
customer experience.
o Definitions and tracking of key performance indicators (KPIs) related to customer
experience, such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), and
Customer Effort Score (CES).
o Design of new or improved service experiences, including prototypes or pilot programs.
o Strategies and programs designed to enhance customer retention and build long-term
loyalty.
o Documentation of best practices and guidelines for delivering exceptional customer
experiences.
Requirements
Benefits
The Story of Innovation of a software company in Saudi Arabia , otherwise known as “Ibtikar”…Six Years ago, a group of visionaries decided to create a software company in Saudi Arabia with the sole focus of making technology solutions accessible, easier and scale-able, Ibtikar Technologies was subsequently born and has grown to become the leading software company in Saudi Arabia and the entire MENA Region.With strategic partnerships and a plethora of clients, the Ibtikar family has over 70 employees across three branches and has released innovative applications and solutions over Apple, Google and Windows Phone app stores serving all sorts of clients, users and industry leaders.Risk takers by birth and innovators for a living; the Ibtikar team uses the values of commitment, invention, creativity and practicality to turn ideas into tangible technology enabled solutions.With a constant focus on hiring the best, working with the best and delivering the best, Ibtikar Technologies is your gateway to your next success story if you are on the market for a software company in Saudi Arabia or anywhere in the MENA region.
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